Introduction

Welcome to the sipgate AI Agents Help Center. Here you will find all the instructions and information you need to set up and use your AI phone assistant successfully.

The AI Agents handle incoming calls independently, respond intelligently to customer inquiries, and structure your phone processes. This improves accessibility, relieves your team, and ensures a professional calling experience.

Explained in 2 minutes

In this short video, you will get an overview of the most important features of sipgate AI Agents.

Further information about sipgate products and features can be found in the sipgate Help Center

In the Help Center you will find

• Guides for setting up and configuring our sipgate AI Agents

• Information on tasks, behavior, and knowledge content

• Tips for everyday use and for follow-up processing of conversations

• Reports, statistics, and conversation logs

• Answers to frequently asked questions about features, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks related to incoming calls. In the individual articles, you will learn which tasks make sense, how they are configured, and how the behavior of the phone assistant can be customized.

You can start directly with the quickstart or access specific topics if you have a specific question.

⏱️ Quickstart: Set up your first AI phone assistant

Learn how to set up your first AI phone assistant in just a few minutes. Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently – for example by forwarding calls, scheduling callbacks, or sending you an email.

💡 Tip: You can create multiple assistants for different teams or purposes – e.g., for reception, sales, or support.

➡️ Get started now: Set up your first AI assistant

If anything is unclear or does not work as expected, support at [email protected] can help.