Introduction

Welcome to the sipgate AI Agents Help Center. Here you will find all the instructions and information you need to successfully set up and use your AI phone assistant.

The AI Agents independently handle incoming calls, respond intelligently to customer inquiries, and structure your phone-based processes. This improves availability, relieves your team, and ensures a professional caller experience.

Explained in 2 minutes

In this short video, you will get an overview of the most important features of the sipgate AI Agents.

Further information on sipgate products and features can be found in the sipgate Help Center

In the Help Center you will find

• Instructions for setting up and configuring our sipgate AI Agents
• Information on tasks, behavior, and knowledge content
• Tips for everyday use as well as for follow-up on calls
• Reports, statistics, and call logs
• Answers to frequently asked questions about features, settings, and best practices

The sipgate AI Agents work like digital employees that take over recurring tasks around incoming calls. In the individual articles, you will learn which tasks make sense, how they are configured, and how the behavior of the phone assistant can be adjusted.

You can either get started directly with the quickstart or access individual topics specifically if you have a particular question.

⏱️ Quickstart: Set up your first AI phone assistant

Learn how to create your first AI phone assistant in just a few minutes. Your assistant automatically answers calls, recognizes your callers' concerns, and responds intelligently – for example by forwarding calls, arranging callbacks, or sending you an email.

💡 Tip: You can create multiple assistants for different teams or purposes – e.g. for reception, sales, or support.

➡️ Get started now: Set up your first AI assistant

If anything is unclear or doesn't work as expected, support at [e-mail] can help.