Email summaries

After each conversation, your AI Agent can automatically send a summary — in other words, a digest — by email. This keeps you up to date without having to log in separately, and allows you to share information specifically with teams or external parties.

Define recipients

Go to AI Agents → Select agent → Configuration and scroll all the way down to Recipients of summaries. There you can add and edit as many email addresses as you like.

What is in the email?

Each summary contains:

• Caller’s phone number

• Agent’s phone number

• Time and duration of the call

• Category

• Summary of the conversation content

What is this useful for?

Email summaries are especially useful when several people or teams need to be informed about calls — for example in customer service, sales, or appointment coordination. This gives everyone involved direct access to relevant information without having to use the sipgate app themselves.

Note: You can find the complete call logs with transcript and note function in the sipgate app. More about this in the article Call summary & call logs.