Summaries & transcripts
After each conversation, your AI agent automatically creates a transcript — a conversation log. The transcripts help you review conversations, process requests further, and improve your agent in a targeted way.
What is included in the transcript?
Each transcript includes:
General information about the conversation (phone numbers, time, duration)
A brief summary of the conversation content
A detailed transcript
The transcripts are created automatically; no manual activation is required.
Where can I find the transcripts?
Open your account management.
Look for "AI Agents", expand the item and select "Analysis"
In the "Analysis" section, select your agent at the top left to display the guided calls in the table below
In the table, look for the column "Transcript" — you may need to scroll to the right for this. There, click the button with the speech bubble icon
As an admin, you can see all open as well as all already processed conversations at a glance here. As soon as you open a transcript, it is automatically marked as completed. This marking is only for overview and has no effect on the conversation or the agent.
Working with transcripts
In the transcript, you can:
View summaries and the full transcript
Add your own notes about the conversation
Copy content into a word processing document
Search transcripts to find or evaluate conversations on specific topics more quickly
Why is follow-up important?
Transcripts show which questions are asked frequently, where information is missing, or where playbooks should be adjusted. This allows you to gradually improve knowledge, call handling, and playbooks.
Tip: Additionally, you can receive summaries by email. More on this in the article Send email.
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