Email Summaries

After each conversation, your AI Agent can automatically send a summary by email. So you stay up to date without having to log in separately and can share information specifically with teams or external parties.

Define recipients

Go to AI Agents → Select agent → Configuration and scroll all the way down to summary recipients. There you can add and edit as many email addresses as you like.

What goes in the email?

Each summary contains:

• Caller’s phone number
• Agent’s phone number
• Time and duration of the conversation
• Category
• Summary of the conversation content

What is this useful for?

Email summaries are especially suitable when several people or teams are to be informed about calls – for example in customer service, sales or appointment coordination. This gives everyone involved direct access to relevant information without having to navigate the sipgate app themselves.

Note: The complete call logs with transcript and note function can be found in the sipgate app. More in the article Call summary & call logs.