# Voice & language

In this area, you define how your AI phone assistant sounds and how it speaks to callers. The settings for voice, language, and greeting apply to all conversations of this AI Agent and can be adjusted at any time.

### Select the AI Agent language

Choose the language in which your agent should conduct conversations. Available options are German, English, Spanish, French, Polish, Dutch, Arabic, Turkish, and Russian. The selected language determines how the AI Agent understands callers and how it responds to requests.

<figure><img src="/files/2bfcdcb4c675dc4b8e2c82cc1e8627c01c7af444" alt=""><figcaption></figcaption></figure>

### Choose a suitable voice for the phone assistant

In addition to the language, you can select a suitable voice for your AI Agent. The voice affects how the phone assistant is perceived and how understandable the pronunciation is. The selected voice applies to all conversations of this agent.

{% hint style="info" %}
**Tip on proper names:** Company names, street names, or technical terms are sometimes not pronounced correctly. Test your AI Agent with a test call and, if necessary, change the voice or write to sipgate customer support. [Write email](mailto:team@sipgate.de?subject=Aktivierung%20von%20individueller%20Aussprache%20im%20Agent\&body=Hallo%20sipgate-Team,%0Abitte%20aktiviert%20f%C3%BCr%20mich%20die%20Funktion%20zur%20individuellen%20Aussprache%20im%20Agent.%0A%0AHier%20sind%20die%20W%C3%B6rter,%20die%20mit%20spezieller%20Aussprache%20hinterlegt%20werden%20sollen:%0A%0AWort:%20Example%20Group%0AAussprache%20ausgeschrieben:%20Iggs%C3%A4mpel%20Gruup%0AAussprache%20phonetisch:%20/%C9%AA%C9%A1%CB%88z%C3%A6mp%C9%99l%20gru%CB%90p/%0A%0AVielen%20Dank%20und%20viele%20Gr%C3%BC%C3%9Fe%0A\[Ihr%20Name]%0A\[Ihre%20Kundennummer,%20falls%20vorhanden])
{% endhint %}

### Customize greeting text

You can define the greeting text of your AI Agent individually and adapt it to your company communications.

<figure><img src="/files/50be642f69a0424d209d81461197e946dac84022" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Important:** For legal reasons, the greeting text must refer to the digital service. It is spoken verbatim, regardless of the selected language.
{% endhint %}

### Set form of address

Decide whether the AI Agent addresses callers formally with **you** or informally with **you** . The form of address affects the entire conversation and should match your target audience and the purpose of your phone assistant.

<figure><img src="/files/8e3920bd85ebf0aea81406f42990a3a329c5fa61" alt=""><figcaption></figcaption></figure>

### **Barge-In**

With Barge-In, you define whether callers can interrupt the AI Agent while it is speaking. If the function is active, the agent stops immediately as soon as the caller speaks and listens. This makes conversations more natural and reduces waiting time.

**Where can I find the setting?**

In the logged-in area under Account Management → AI Agents → Select agent → Agent settings. Depending on the account configuration, the function may first need to be activated. If you have any questions, please contact sipgate customer support.

**Which options are available?**

Under the interruption section, you can choose between two settings:

* **Agent speaks to the end without interruption:** The AI Agent completes its part of the conversation fully before responding to the caller.
* **Caller can interrupt agent:** As soon as the caller speaks, the agent stops and listens.

{% hint style="info" %}
**Important:** Barge-In is not enabled by default. To allow callers to interrupt the agent, you must select and save the corresponding option in the agent settings.
{% endhint %}

### Enable background noise (optional)

Optionally, background noise such as office sounds can be enabled. This setting shapes the atmosphere of the conversation and can create the impression of a real workplace.

<figure><img src="/files/de5623fa624c5d7b2d520c62153cf38c7894cccd" alt=""><figcaption></figcaption></figure>

### Language of the conversation summary

Regardless of the language of the call, the language for conversation summaries can be set. This makes it possible, for example, to summarize conversations in a different language than the one in which they were conducted.<br>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.com/documentation/en/behavior/stimme-and-sprache.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.