Outbound Agents

What is an Outbound Agent?

With an Outbound Agent, your sipgate AI Agent can proactively call people and conduct conversations independently. The agent works on the basis of a defined conversation goal and documents the results after the call is completed.

Typical use cases are

• Appointment scheduling
• Service reminders
• Customer surveys

Note: Please note the legal and data protection requirements for using Outbound Agents.

How an Outbound Agent works

1

Together with the sipgate Solution Consulting team, you set up the agent for your use case: the conversation goal, conversation flow, and required information are defined.

2

After setup, you get access to the API. Through it, you pass individual call tasks to the agent and can thereby initiate calls to any phone number.

3

The agent calls the target person and conducts the conversation based on the stored specifications.

Create call task

The following information is passed for each call task:

• Extension: The ID of the VoIP phone used for billing.
• Outgoing caller ID: The number displayed to the other party.
• Destination number: The phone number of the person to be called.
• Additional information: Context data the agent uses in the conversation. For example, name, outstanding amount, or booked product.

Evaluate results

After a conversation is completed, the results are available. You can find transcripts in the settings of the respective agent. Additionally, you receive a summary by email.

Note: Retry attempts are not carried out automatically. Contacts that were not reached are noted accordingly and provided to the trigger system. For another call attempt, a new task must be created via the API.

Pricing

The use of Outbound Agents is billed by the minute. In addition, connection charges apply for outgoing calls, which depend on the respective call destination. Further information can be found in the current price list.

Interested in Outbound Agents?

Outbound Agents are currently set up together with our AI consultants. Our experts support you with design, setup, and integration into your existing processes. If you would like to use an Outbound Agent, please contact our team.