> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/connections-and-integrations/webhooks.md).

# Webhooks

With webhooks, conversation data from sipgate AI Agents can be automatically forwarded to external systems. This means information from calls can be transferred directly into existing processes, such as a CRM, a ticketing system, or internal reporting.

Webhooks are used whenever something should happen automatically after a conversation, without data having to be transferred manually.

{% hint style="info" %}
**Note:** For more complex integrations, we support you as part of our Enterprise offering. [**Book an appointment for custom integrations**](https://www.sipgate.ai/demo-buchen), to discuss suitable solutions together.
{% endhint %}

### What are webhooks used for?

Typical use cases include transferring conversation summaries to a CRM, automatically creating support tickets after a call, or forwarding classifications and topics to analysis or reporting tools. Internal workflows can also be triggered this way, such as notifications to teams or the creation of tasks.

### Requirements

To use webhooks, you need a target URL to which the data should be sent. The receiving system must be able to process HTTP POST requests with a JSON payload.

### Set up webhooks

{% stepper %}
{% step %}
Open your **account management.**
{% endstep %}

{% step %}
Go to **AI Agents,** select the desired agent or create a new one. In the agent's user interface, you'll find the navigation item **Webhooks**.
{% endstep %}

{% step %}
Store one or more webhook URLs there, to which conversation data is automatically sent after a call ends.
{% endstep %}

{% step %}
Optional additional settings can be configured, for example custom HTTP headers.
{% endstep %}
{% endstepper %}

After saving, the changes are applied to all subsequent conversations of the agent.

### How webhooks work

After a call ends, sipgate AI Agents creates a conversation log. The conversation data is then automatically sent via HTTP POST to the stored webhook URL. The data is transmitted as a JSON payload and can be stored or processed further in the target system.

A typical flow looks like this: A call ends, the conversation is summarized, and the information is forwarded directly to a connected system. Your team has the relevant data immediately available, without manual intervention.

#### What data is transferred?

Among other things, the webhook contains metadata about the call, information about playbooks that were run, as well as a summary of the conversation including recognized topics.\
A shortened example of a payload looks like this:

{% tabs %}
{% tab title="ResposeType" %}

```javascript
type WebhookPayload = {
  version: "v1" | "v2";
  call: {
    id: string;
    from: string;               // Phone number with "+" prefix, e.g. "+4921161234567"
    to: string;                 // Phone number with "+" prefix, e.g. "+4930987654321"
    startTime: number;          // Epoch milliseconds
    endTime: number;            // Epoch milliseconds
    duration: number;           // Duration in seconds
    direction: "in" | "out";
    users: {
      userId: string;
      accountId: string;
      fullUserId: string;
      firstName: string;
      lastName: string;
      fullName: string;
    }[];
  };
  assist?: {
    summary?: {
      content: string;
      keyPoints: string[];
      topics: string[];
    };
    callScenarios?: {
      name: string;
      smartAnswers: {
        setName: string;
        setItems: {
          question: string;
          answer: string;
          title?: string;
        }[];
      }[];
    }[];
    transcription?: {
      content: string;          // Full transcription as text
      chunks: {
        speaker: "caller" | "callee";
        startTime: number;      // Epoch milliseconds
        endTime: number;        // Epoch milliseconds
        content: string;
      }[];
    };
  };
};
```

{% endtab %}

{% tab title="Example JSON" %}

```json
{
  "version": "v1",
  "call": {
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "from": "+4921161234567",
    "to": "+4930987654321",
    "startTime": 1703862000000,
    "endTime": 1703862300000,
    "duration": 300,
    "direction": "in",
    "users": []
  },
  "assist": {
    "summary": {
      "content": "Call about a delayed order.",
      "keyPoints": [
        "Inquiry about order status",
        "Identification unsuccessful"
      ],
      "topics": [
        "order status",
        "customer service"
      ]
    },
    "callScenarios": [
      {
        "name": "Order status",
        "smartAnswers": [
          {
            "setName": "Customer data",
            "setItems": [
              {
                "question": "What is the order number?",
                "answer": "B-2024-1234",
                "title": "Order number"
              }
            ]
          }
        ]
      }
    ],
    "transcription": {
      "content": "Hello, I'm calling about my order...",
      "chunks": [
        {
          "speaker": "caller",
          "startTime": 1703862000000,
          "endTime": 1703862010000,
          "content": "Hello, I'm calling about my order."
        },
        {
          "speaker": "callee",
          "startTime": 1703862011000,
          "endTime": 1703862020000,
          "content": "Hello, could you tell me your order number?"
        }
      ]
    }
  }
}
```

{% endtab %}
{% endtabs %}

**Optional fields**

* `assist.summary` | Only present if a summary was created
* `assist.callScenarios` | Only present if playbooks were run
* `assist.transcription` | Only present if transcription storage is enabled

The full payload can additionally contain information from playbooks, such as captured responses or classifications.

#### Security

To ensure that only requests from sipgate AI Agents are processed, the source IP address of incoming webhook requests should be checked.\
Requests come from the following IP address:

`217.116.118.254`

This address should be added to the receiving system's allow list to prevent unauthorized access.

#### Classification

Webhooks provide the basis for automation, but do not perform any processing themselves. What happens to the sent data is defined in the respective target system. In combination with playbooks, conversation logs, and analyses, this makes it possible to build end-to-end automated workflows.


---

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