# Summaries & transcripts

After each conversation, your AI Agent automatically creates a transcript — that is, a conversation log. The transcripts help you review conversations, process requests further, and improve your agent in a targeted way.

### **What is included in the transcript?**

Each transcript contains:

* General information about the conversation (phone numbers, time, duration)
* A brief summary of the conversation content
* A detailed transcript

The transcripts are created automatically; no manual activation is necessary.

### **Where can I find the transcripts?**

{% stepper %}
{% step %}
Open your **account management.**
{% endstep %}

{% step %}
Look for **"AI Agents",** in the sidebar on the left, expand the item and select **"Analysis"**
{% endstep %}

{% step %}
In the "Analysis" section, select your agent at the top left to display guided phone calls in the table below
{% endstep %}

{% step %}
Look for the column **"Transcript"** in the table — you may need to scroll right for this. Click the button with the speech bubble icon there
{% endstep %}
{% endstepper %}

As an admin, you can see all open as well as all already processed conversations at a glance here. As soon as you open a transcript, it is automatically marked as completed. This marking is only for overview purposes and has no influence on the conversation or the agent.

<figure><img src="/files/14151b861689235d8b2275d468ff4db99c9b4a9a" alt=""><figcaption></figcaption></figure>

**Working with transcripts**

In the transcript you can:

* View summaries and the full transcript
* Add your own notes to the conversation
* Copy content into a word processing document
* Search transcripts to find or evaluate conversations on specific topics more quickly

### **Why is follow-up important?**

Transcripts show which questions are asked frequently, where information is missing, or where playbooks should be adjusted. This allows you to gradually improve knowledge, conversation management, and playbooks.

{% hint style="info" %}
**Tip:** You can also receive summaries by email. More on this in the article [**Send email**](/documentation/en/follow-up/e-mail-summaries.md)**.**
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.com/documentation/en/follow-up/summaries-and-transcripts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.