Summaries & Transcripts
After each conversation, your AI Agent automatically creates a transcript — a conversation log. The transcripts help you review conversations, process requests further, and specifically improve your agent.
What is in the transcript?
Each transcript contains:
General information about the conversation (phone numbers, time, duration)
A short summary of the conversation content
A detailed transcript
The transcripts are created automatically; no manual activation is required.
Where can I find the transcripts?
Open your account administration.
Look for "AI Agents", expand the item and select the point "Analysis"
In the "Analysis" section, select your agent at the top left to display the guided calls in the table below
Search the table for the column "Transcript" — you may need to scroll right for this. Click on the button with the speech bubble icon there
As an admin, you can see all open and all already processed conversations at a glance here. As soon as you open a transcript, it is automatically marked as done. This marking is only for overview purposes and has no effect on the conversation or the agent.
Working with transcripts
In the transcript, you can:
View summaries and the full transcript
Add your own notes to the conversation
Copy content into a word processing document
Search transcripts to find or evaluate conversations on specific topics more quickly
Why is post-processing important?
Transcripts show which questions are asked frequently, where information is missing, or at which points playbooks should be adjusted. This allows you to gradually improve knowledge, call handling, and playbooks.
Tip: In addition, you can receive summaries by email. More on this in the article Email summaries.
Last updated