FAQ
General
Who is sipgate?
We are a successful, owner-managed and self-financed SaaS company with a beautiful campus in Düsseldorf's Media Harbour. Since 2004, we have been developing telephony solutions, now with nearly 300 colleagues. We work cross-functionally, self-organized, always fairly and as equals. With over one billion minutes per year being called via sipgate, we are among the market leaders in Germany — and with over 20 years of experience.
How do I get started with the AI Agent?
Getting started with our AI Agent is very easy and you can here get started very easily.
Is there a trial period?
Yes, as soon as you have configured your agent via our onboarding process, your 7-day trial period starts, during which you can test the full range of features.
Does the AI Agent also work with another telephony solution?
Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers, regardless of the provider.
How can I reach the support team?
If you have questions about the product, you can always contact our product team. Feel free to send us an email at frontdesk@sipgate.de. Alternatively, you can reach us by phone on weekdays at 0211 - 63553355 or you can book a consultation appointment.
Phone numbers
Can I take my phone number with me to sipgate?
Porting your phone number to sipgate is no problem. You can easily initiate the porting in your account under "Phone numbers". Normally, porting takes 1-2 weeks. In the meantime, you remain reachable at all times and on the day of porting only the provider changes to sipgate.
Can I use phone numbers from other providers?
Yes, sipgate Agents works via call forwarding with all common phone systems and phone numbers regardless of the provider. In the agent menu, you will find the phone number and can store it as the forwarding destination in your existing phone system.
Can I buy phone numbers from you?
You can buy new phone numbers with the area code of the company headquarters at any time under the menu item "Phone numbers".
Language & voice
Can I choose different voices?
You can choose from a wide range of voices. Greeting, address style, and background noise can also be customized.
How much does it cost if I use other voices?
All voices are included in the plan and there are no additional costs.
Which voice do we recommend?
Our Conversational Experience & Design team regularly tests the available voices. That is why you will find our current recommendations directly in the voice selection. Which voice fits best depends on your company and the use case.
Call forwarding & assistants
Can the AI Agent forward calls?
Yes, the agent can forward to any phone number, regardless of whether it is from sipgate or another provider.
Can the AI Agent handle several calls in parallel?
Yes, the agent can handle an unlimited number of calls at the same time.
Knowledge Base
Can I connect external knowledge bases?
Yes, you can upload documents in common formats such as PDF, Word, PowerPoint, Excel, Markdown, or as image files (PNG, JPEG). The agent automatically learns the content and can actively use it in the conversation.
Integration, API, automation
Can I connect the sipgate Agent with other systems such as CRM, online shops, or tools? Can the agent access APIs?
Yes, that is also possible. From our package with 2500+ minutes, we also offer individual integrations.
How do webhooks and the agent work?
We explained the functionality of webhooks in detail in this article .
Follow-up
Can the agent send an email with the contents of the call?
After each conversation between the agent and a customer, you will receive a summary of the conversation by email. You can also view the transcript of the conversation at any time.
Can I see what the agent discussed with the customer?
You can view the transcript of every conversation and thus easily see how the agent responded in specific cases.
Data protection, GDPR & compliance
Does the agent have to say on the phone that it is an AI?
Yes, the agent must state in the greeting that it is an AI.
Where can I find your DPA?
You can find our DPA here.
Where can I find your terms and conditions?
You can find our terms and conditions here.
Where can I find your service description?
You can find our service description here.
Prices & costs
What does the sipgate AI Agent cost? Is there a setup fee?
With sipgate AI Agents, you only pay for what you actually use. There is no setup fee and no minimum contract term. Billing is per call minute, either flexibly or via monthly minute packages. You can find an overview of all prices on our website.
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