# Quickstart in 10 minutes

sipgate AI Agents automatically answer calls, recognize customer concerns, and respond intelligently. They answer frequently asked questions, route conversations to the right contacts, or record important information. **In this step-by-step guide, you will learn how to set up and configure your first AI phone assistant in under 10 minutes.**

In addition, you will find prepared [**use cases**](/documentation/en/use-cases/first-level-support.md), which show how all the components of the AI Agents work together in typical situations and make them easier to understand.

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**Note:** Before use, a [**location verification**](/documentation/en/getting-started/verifizierung-des-accounts.md) is required.
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### Set up AI Agent - step by step

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{% step %}

#### **Create first agent**

<figure><img src="/files/57929449a1ba71479879d2a14a28f11f4056d182" alt=""><figcaption></figcaption></figure>

After logging in, you will find the **AI Agents section in the product menu**. There you can add a new agent or select an existing one to edit. Choose the **language**, in which your agent should handle calls. Enter the **name of your company** and your **industry** . Click on **Continue**. Later, you can access all settings that are important for getting started via the configuration page.
{% endstep %}

{% step %}

#### **Store company profile**

Describe your company and services as if you were explaining them to a customer on the phone: What do you offer, for whom, and what makes you special?

Your agent uses this text to inform callers competently.

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**Note:** The description must be at least 20 characters long.
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Click on **Continue**.
{% endstep %}

{% step %}

#### Set greeting text

The greeting text is automatically prefilled with your company name\
. Adjust it if necessary.

{% hint style="info" %}
**Note:** For legal reasons, the digital service must be mentioned. The text is read out word for word and will not automatically adapt if the language is changed later.
{% endhint %}

Click on **Continue** — your agent is now being created.
{% endstep %}

{% step %}

#### Assign phone number

After creating the agent, a dialog for\
phone number assignment opens automatically. Select the phone number through which your agent\
should be reachable and confirm.
{% endstep %}

{% step %}

#### [**Set basic settings**](/documentation/en/behavior/stimme-and-sprache.md)

In the basic settings, you define the name and label of the AI Agent. In this area, you also select the voice of the phone assistant. The selection applies to all conversations and can be adjusted at any time.
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{% step %}

#### [**Define common customer questions**](/documentation/en/behavior/kundenfragen.md)

Under customer questions, you can store typical questions and the corresponding answers that the AI Agent should answer automatically. The questions should be clearly formulated and, if possible, not too similar. Clear separation improves recognition and the answer quality of the phone assistant.
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{% step %}

#### [Set playbooks](/documentation/en/behavior/playbooks.md)

Under playbooks, you define the processes for specific types of calls. Here you determine which steps the AI Agent goes through in a conversation and how it reacts to certain keywords. If a conversation is to end automatically after all steps have been completed, this must be explicitly stored in the playbook.
{% endstep %}

{% step %}

#### [**Integrate agent into routing**](/documentation/en/behavior/routing-und-weiterleitung.md)

After configuration, you integrate the AI Agent into routing. From this point on, it handles incoming calls according to the defined rules.
{% endstep %}
{% endstepper %}

### Key components of the AI Agent at a glance

[**Voice and language**](/documentation/en/behavior/stimme-and-sprache.md)\
You can determine how the agent sounds and in which language conversations are conducted. These apply to all calls and can be adjusted at any time.

[**Knowledge base**](/documentation/en/behavior/wissensdatenbank.md)\
The common customer questions and content in the knowledge base determine what information the agent can provide and how it should respond to requests.

[**Playbooks**](/documentation/en/behavior/playbooks.md)\
The so-called scenarios define workflows for specific types of calls. They control which steps the agent goes through and in what order, and how it reacts to certain keywords.

[**Routing and forwarding**](/documentation/en/behavior/routing-und-weiterleitung.md)\
Routing determines when and how calls are forwarded to the agent and during which periods it is active.

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All settings of an agent can be adjusted at any time. It is not necessary to define all details during the initial setup. Many adjustments arise during ongoing operation.
{% endhint %}

The agent is now ready for use. Further adjustments, evaluations, and optimizations can be made at any time.

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