> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/getting-started/quickstart-in-10-minuten.md).
# Quickstart in 10 minutes
sipgate AI Agents automatically answer calls, recognize customer concerns, and respond intelligently. They answer frequently asked questions, route conversations to the right contact person, or record important information. **In this step-by-step guide, you will learn how to set up and configure your first AI phone assistant in under 10 minutes.**
In addition, you will find prepared [**Use Cases**](/documentation/en/use-cases/first-level-support.md), which show how all the building blocks of the AI Agents work together in typical situations and make it easier to understand the setup.
{% hint style="info" %}
**Note:** Before use, a [**location verification**](/documentation/en/getting-started/verifizierung-des-accounts.md) is required.
{% endhint %}
### Set up AI Agent - step by step
{% stepper %}
{% step %}
**Create first agent**
After logging in, you will find the **AI Agents section in the product menu**. There you can add a new agent or select an existing one for editing. Choose the **language**in which your agent should conduct calls. Enter your **company name** and your **industry** . Click on **Continue**. Later, you can access all settings that are important for getting started via the configuration page.
{% endstep %}
{% step %}
**Store company profile**
Describe your company and your services as if you were explaining them to a customer on the phone: What do you offer, for whom, and what makes you special?
Your agent uses this text to inform callers competently.
{% hint style="info" %}
**Note:** The description must be at least 20 characters long.
{% endhint %}
Click on **Continue**.
{% endstep %}
{% step %}
**Set greeting text**
The greeting text is automatically prefilled with your company name.\
Adjust it if necessary.
{% hint style="info" %}
**Note:** For legal reasons, the digital service must be mentioned. The text is read out verbatim and will not automatically adapt if the language is changed later.
{% endhint %}
Click on **Continue.** Your agent is now being created.
{% endstep %}
{% step %}
**Assign phone number**
After the agent is created, a dialog for assigning a phone number opens automatically.\
Select the phone number through which your agent should be reachable, and confirm.
{% endstep %}
{% step %}
[**Define basic settings**](/documentation/en/behavior/stimme-and-sprache.md)
In the basic settings, you define the name and designation of the AI Agent. In this area, you also select the voice of the phone assistant. The selection applies to all conversations and can be adjusted at any time.
{% endstep %}
{% step %}
[**Define common customer questions**](/documentation/en/behavior/kundenfragen.md)
Under customer questions, you can store typical questions and the corresponding answers that the AI Agent should answer automatically. The questions should be clearly formulated and, if possible, not too similar. A clear separation improves the recognition and answer quality of the phone assistant.
{% endstep %}
{% step %}
[**Set playbooks**](/documentation/en/behavior/playbooks.md)
Under playbooks, you define the processes for specific types of calls. Here you specify which steps the AI Agent goes through in a conversation and how it responds to certain keywords. If a conversation should end automatically after all steps are completed, this must be explicitly stored in the playbook.
{% endstep %}
{% step %}
[**Integrate agent into routing**](/documentation/en/behavior/routing-und-weiterleitung.md)
After configuration, you integrate the AI Agent into routing. From this point on, it handles incoming calls according to the defined rules.
{% endstep %}
{% endstepper %}
### Overview of the key components of the AI Agent
[**Voice and language**](/documentation/en/behavior/stimme-and-sprache.md)\
You can determine how the agent sounds and in which language conversations are conducted. These apply to all calls and can be adjusted at any time.
[**Knowledge base**](/documentation/en/behavior/wissensdatenbank.md)\
Frequently asked customer questions and the content in the knowledge base determine what information the agent can provide and how it should respond to requests.
[**Playbooks**](/documentation/en/behavior/playbooks.md)\
The so-called scenarios define processes for specific types of calls. They control which steps the agent goes through and in what order, and how it responds to certain keywords.
[**Routing and forwarding**](/documentation/en/behavior/routing-und-weiterleitung.md)\
Routing determines when and how calls are forwarded to the agent and during which periods it is active.
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All settings of an agent can be adjusted at any time. It is not necessary to define all details during the initial setup. Many adjustments are made during ongoing operations.
{% endhint %}
The agent is now ready for use. Further adjustments, evaluations, and optimizations can be made at any time.
---
# Agent Instructions
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