Account verification

Before you can use phone numbers with sipgate AI Agents, your account must be verified once. Account verification is required when you create a new account, want to book or activate new phone numbers, or use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

How to verify your account – step by step

1

Start the verification process

After registration, a verification notice automatically appears in the product. You use it to start the verification process.

2

Select document

In the next step, the permitted document types will be shown to you. Choose one of the available documents, for example an excerpt from the commercial register, a business registration certificate, or a recent invoice with the company name and address.

3

Upload document

The upload takes place directly in the product via the verification form.

4

Wait for the review

After the upload, the document is reviewed and the account is then approved for use of phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then approved for use of phone numbers. Verification usually takes less than an hour.

Good to know

• Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why identity verification is required when assigning phone numbers.

• A single document is sufficient for verification, provided that the company name, address, and the legal existence of the company are clearly visible. The uploaded documents are used solely for review and are not stored permanently.

• As a rule, verification is only necessary once and does not have to be repeated for every new phone number.