Account verification

Before you can use phone numbers with sipgate AI Agents, your account must be verified once. Account verification is required if you want to create a new account, book or activate new phone numbers, and if you use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

How to verify your account – step by step

1

Start verification process

After registration, a verification notice automatically appears in the product. From there, you start the verification process.

2

Select document

In the next step, the permitted document types will be shown to you. Select one of the offered documents, for example an extract from the commercial register, proof of business registration, or a recent invoice with the company name and address.

3

Upload document

The upload takes place directly in the product via the verification form.

4

Wait for review

After the upload, the document is reviewed and the account is then approved for the use of phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then approved for the use of phone numbers. Verification usually takes less than an hour.

Good to know

• Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why identity verification is required when assigning phone numbers.
• For verification, a single document is sufficient, provided the company name, address, and the legal existence of the company are clearly identifiable. The uploaded documents are used exclusively for review and are not stored permanently.
• As a rule, verification is only necessary once and does not have to be repeated every time a new number is obtained.