> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/getting-started/verifizierung-des-accounts.md).

# Account verification

Before you can use phone numbers with sipgate AI Agents, **your account must be verified once**. Account verification is required when you want to create a new account, book or activate new phone numbers, and when you use sipgate AI Agents for customer or service calls. Please allow up to 48 hours for the review.

### How to verify your account – step by step

{% stepper %}
{% step %}
**Start verification process**

After registration, a verification notice automatically appears in the product. You can start the verification process from there.
{% endstep %}

{% step %}
**Select document**

In the next step, the permitted document types will be shown to you. Choose one of the available documents, for example an extract from the commercial register, proof of business registration, or a current invoice with company name and address.
{% endstep %}

{% step %}
**Upload document**

The upload is done directly in the product via the verification form.
{% endstep %}

{% step %}
**Wait for review**

After the upload, the document will be reviewed and the account will then be enabled for using phone numbers. This usually takes less than an hour. After the upload, the document is reviewed by sipgate and your account is then enabled for using phone numbers. Verification usually takes less than an hour.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Good to know**

* Verification is not an optional feature. sipgate is subject to regulation by the Federal Network Agency, which is why identity verification is required when assigning phone numbers.
* For verification, a single document is sufficient, provided that the company name, address and the legal existence of the company are clearly recognizable. The uploaded documents are used exclusively for the check and are not stored permanently.
* Usually verification is only necessary once and does not have to be repeated for every new phone number.
  {% endhint %}


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sipgate.com/documentation/en/getting-started/verifizierung-des-accounts.md?ask=<question>&goal=<endgoal>
```

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