> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/plans-and-costs/enterprise-tarif-leistungen-und-einfuhrungsprozess.md).

# Enterprise plan: features and onboarding process

### What the Enterprise plan includes

Enterprise is designed for companies that handle about 100 calls per day via AI Agents. Parallel conversations are possible without limit—regardless of how many calls come in at the same time.

The plan includes a dedicated contact person as well as access to the AI Solution Team: consultants who specialize in conversation design, technical integration, and process integration. They will set up the AI Agent together with you—tailored to your systems.

**Additional services:**

* Structured onboarding process: Demo → Use case selection → Pilot → Go-live
* Four-week optimization phase after go-live, based on real conversation data
* Enterprise SLA with a dedicated Slack or MS Teams channel and guaranteed response times
* 99.95% uptime
* Zero data retention on request: conversations are processed, not stored
* Own voice can be cloned: upload a voice sample, we’ll handle the rest

### **The onboarding process**

{% embed url="<https://www.loom.com/share/925d063a78a74f4382bbad64e13894cb>" %}

**Phase 1: Demo.** We’ll show you what sipgate AI Agents can do in your specific use case. Together, we’ll clarify the target definition, the data basis, and legal requirements such as GDPR.

**Phase 2: Kick-off & planning.** A Solution Consultant analyses your requirements in detail: Which systems need to be connected? How should the agent respond if it cannot resolve a request? Only once that has been clarified do we move on to implementation.

**Phase 3: Implementation & go-live.** Build a knowledge base, configure playbooks, set up system integrations—CRM, helpdesk, calendar, ERP, ticketing system. The go-live is supported.

**Phase 4: Scaling & optimization.** After go-live, we evaluate real conversation data together, automate workflows, and continuously improve conversation quality.

**Phase 5: Expanded feature setup (optional).** If you want to take full advantage of the complete feature set, you can set up additional use cases in this phase: live and pre-API queries, appointment scheduling directly in the conversation, outbound campaigns.

### **Costs**

Starting at €449.95 per month, including 2,500 conversation minutes. The per-minute price decreases as volume increases. Phone numbers can be added flexibly.

The custom package can be [here](https://custom-plans.sipgate.ai/?_gl=1*6kw0d7*_gcl_aw*R0NMLjE3NzU3Mzg1NzYuQ2p3S0NBanduTjNPQmhBOEVpd0FmcFRZZXVwSXl5bnhfUXo1aVQwQVdOMC1CV3lVQzJ6N19oUjUxVjRWUGlvX0JDaTlBVjRZb1ZCRDlCb0N0aVlRQXZEX0J3RQ..*_gcl_au*MTM0NzA2NjU1Ny4xNzc0MzQwMDA4LjgwNjEwMzQzNS4xNzc0MzQyNjU1LjE3NzQzNDI5Mzc.) assembled.

**Questions about the Enterprise plan? Speak with our** [**Solution Consulting**](https://meetings-eu1.hubspot.com/vanessa-nagel/solution-consulting-website-link)**.**


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