# Enterprise plan: features and onboarding process

### What the Enterprise plan includes

Enterprise is designed for companies that handle around 100 calls per day via AI Agents. Parallel conversations are unlimited – regardless of how many calls come in at the same time.

The plan includes a dedicated contact person as well as access to the AI Solution Team: consultants who specialize in conversation design, technical integration, and process connectivity. They set up the AI Agent together with you – tailored to your systems.

**Additional services:**

* Structured onboarding process: Demo → use case selection → pilot → go-live
* Four-week optimization phase after go-live, based on real conversation data
* Enterprise SLA with dedicated Slack or MS Teams channel and guaranteed response times
* 99.95% uptime
* Zero Data Retention on request: conversations are processed, not stored
* Own voice can be cloned: upload a voice sample, we take care of the rest

### **The onboarding process**

{% embed url="<https://www.loom.com/share/925d063a78a74f4382bbad64e13894cb>" %}

**Phase 1: Demo.** We show you what sipgate AI Agents can do in your specific use case. Together, we clarify the target definition, the data basis, and legal requirements such as GDPR.

**Phase 2: Kick-off & Planning.** A Solution Consultant analyzes your requirements in detail: Which systems need to be connected? How should the agent respond if it cannot resolve an issue? Only once that is clarified do we move on to implementation.

**Phase 3: Implementation & Go-live.** Build the knowledge base, configure playbooks, set up system integrations – CRM, helpdesk, calendar, ERP, ticketing system. The go-live takes place with support.

**Phase 4: Scaling & Optimization.** After go-live, we evaluate real conversation data together, automate workflows, and continuously improve conversation quality.

**Phase 5: Expanded Feature Setup (optional).** Those who want to make full use of the feature set can set up additional use cases in this phase: live and pre-API queries, appointment scheduling directly in the conversation, outbound campaigns.

### **Costs**

From €449.95 per month, including 2,500 conversation minutes. The per-minute price decreases with higher volume. Phone numbers can be added flexibly.

The individual package can be put together [here](https://custom-plans.sipgate.ai/?_gl=1*6kw0d7*_gcl_aw*R0NMLjE3NzU3Mzg1NzYuQ2p3S0NBanduTjNPQmhBOEVpd0FmcFRZZXVwSXl5bnhfUXo1aVQwQVdOMC1CV3lVQzJ6N19oUjUxVjRWUGlvX0JDaTlBVjRZb1ZCRDlCb0N0aVlRQXZEX0J3RQ..*_gcl_au*MTM0NzA2NjU1Ny4xNzc0MzQwMDA4LjgwNjEwMzQzNS4xNzc0MzQyNjU1LjE3NzQzNDI5Mzc.) .

**Questions about the Enterprise plan? Speak with our** [**Solution Consulting**](https://meetings-eu1.hubspot.com/vanessa-nagel/solution-consulting-website-link)**.**


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