Enterprise plan: features and onboarding process

The Enterprise plan for AI Agents is designed for companies with complex structures and systems. Here you can find out which features are included and how the onboarding process works.

What the Enterprise plan includes

Enterprise is designed for companies that handle around 100 calls a day via AI Agents. Parallel conversations are possible without limit – regardless of how many calls come in at the same time.

The plan includes a personal contact person as well as access to the AI Solution Team: consultants specializing in conversation design, technical integration, and process integration. They will set up the AI Agent together with you – tailored to your systems.

Additional services:

• Structured onboarding process: demo → use case selection → pilot → go-live

• Four-week optimization phase after go-live, based on real conversation data

• Enterprise SLA with dedicated Slack or MS Teams channel and guaranteed response times

• 99.95% uptime

• Zero data retention on request: conversations are processed, not stored

• Own voice can be cloned: upload a voice sample, we'll take care of the rest

The onboarding process

Phase 1: Demo. We show you what sipgate AI Agents can do in your specific use case. Together, we clarify the target definition, the data basis, and legal requirements such as the GDPR.

Phase 2: Kick-off & planning. A Solution Consultant analyzes your requirements in detail: Which systems need to be connected? How should the agent respond if it cannot solve an issue? Only once that has been clarified does implementation begin.

Phase 3: Implementation & go-live. Build knowledge base, configure playbooks, set up system integrations – CRM, helpdesk, calendar, ERP, ticketing system. Go-live takes place with support.

Phase 4: Scaling & optimization. After go-live, we evaluate real conversation data together, automate workflows, and continuously improve conversation quality.

Phase 5: Expanded Feature Setup (optional). Anyone who wants to use the full range of features can set up additional use cases in this phase: live and pre-API queries, appointment scheduling directly in the conversation, outbound campaigns.

Costs

From €449.95 per month, including 2,500 conversation minutes. The per-minute price decreases with higher volume. Phone numbers can be added flexibly.

The individual package can be here compiled.

Questions about the Enterprise plan? Talk to our Solution Consulting.