> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/plans-and-pricing/enterprise-tarif-leistungen-und-einfuhrungsprozess.md).

# Enterprise plan: features and onboarding process

The Enterprise plan is aimed at companies with complex structures and systems. Here you can find out which services are included and how the onboarding process works.

### What the Enterprise plan includes

Enterprise is designed for companies that handle around 100 or more calls per day via AI Agents. Parallel conversations are unlimited – regardless of how many calls come in at the same time.

The plan includes a dedicated contact person as well as access to the AI Solution Team: consultants specialized in conversation design, technical integration, and process integration. They set up the AI Agent together with you – tailored to your systems.

**Additional services:**

* Structured onboarding process: Demo → Use-case selection → Pilot → Go-live
* Four-week optimization phase after go-live, based on real conversation data
* Enterprise SLA with a dedicated Slack or MS Teams channel and guaranteed response times
* 99.95% uptime
* Zero Data Retention on request: conversations are processed, not stored
* Your own voice can be cloned: upload a voice sample, we'll handle the rest

### **The onboarding process**

{% embed url="<https://www.youtube.com/watch?v=VqnavIUD6i4>" %}

**Phase 1: Demo.** We show you what the agents can do in your specific use case. Together, we clarify the objectives, the data basis, and legal requirements such as GDPR.

**Phase 2: Kick-Off & Planning.** A solution consultant analyzes your requirements in detail: Which systems need to be connected? How should the agent respond if it cannot resolve an issue? Only once that is clarified do we move into implementation.

**Phase 3: Implementation & Go-Live.** Build the knowledge base, configure playbooks, set up system integrations – CRM, helpdesk, calendar, ERP, ticketing system. Go-live is supported.

**Phase 4: Scaling & Optimization.** After go-live, if needed, we support you in analyzing real conversation data, automating workflows, and further improving conversation quality.

**Phase 5: Expanded Feature Setup (optional).** If you want to make full use of the functionality, you can set up additional use cases: live and pre-API queries, appointment scheduling directly during the conversation, outbound campaigns.

### **Costs**

Starting at €449 per month, including 5,000 conversation minutes. Each additional minute costs €0.10. The per-minute price decreases with higher volume. You can add phone numbers flexibly.

The customized package can be [here](https://custom-plans.sipgate.ai/?_gl=1*6kw0d7*_gcl_aw*R0NMLjE3NzU3Mzg1NzYuQ2p3S0NBanduTjNPQmhBOEVpd0FmcFRZZXVwSXl5bnhfUXo1aVQwQVdOMC1CV3lVQzJ6N19oUjUxVjRWUGlvX0JDaTlBVjRZb1ZCRDlCb0N0aVlRQXZEX0J3RQ..*_gcl_au*MTM0NzA2NjU1Ny4xNzc0MzQwMDA4LjgwNjEwMzQzNS4xNzc0MzQyNjU1LjE3NzQzNDI5Mzc.) configured.

{% hint style="info" %}
**Do you use AI Agents?** If you signed up for your Enterprise plan before September 22, 2026, the previous terms continue to apply. More on this under Plans & Costs for AI Agents.
{% endhint %}

**Questions about the Enterprise plan? Talk to our** [**Solution Consulting**](https://meetings-eu1.hubspot.com/vanessa-nagel/solution-consulting-website-link)**.**


---

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