> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/plans-and-pricing/sipgate-sona-tarife-and-kosten.md).

# sipgate sona: Plans & Costs

sipgate sona is available in four monthly cancellable plans: Free, Starter, Scale, and Enterprise. Each plan includes a monthly minute allowance. Which plan is right depends mainly on how much your agent makes calls and how many conversations should run at the same time.

{% hint style="warning" icon="user-headset" %}
This page describes the sipgate sona plans. If you set up your first agent before September 22, 2026, the previous [**Plans & costs for AI agents**](/documentation/en/plans-and-pricing/tarife-and-kosten.md)**.**
{% endhint %}

#### Quick overview

|                        | Free      | Starter   | Scale     | Enterprise |
| ---------------------- | --------- | --------- | --------- | ---------- |
| Monthly price          | €0        | €69       | €199      | from €449  |
| Included minutes       | 500       | 1.000     | 3.000     | from 5,000 |
| Each additional minute | €0.12     | €0.12     | €0.12     | €0.10      |
| Simultaneous calls     | 1         | 2         | 2         | unlimited  |
| Agents                 | unlimited | unlimited | unlimited | unlimited  |

You can find the full feature overview on our [**pricing page**](https://www.sipgate.ai/preise).

### How does billing work?

You choose a plan with a monthly minute allowance included. You are only charged for the time during which your agent has accepted a call and is actively speaking.

**Counts as call time:**

* Your agent answers the call
* Your agent holds a conversation
* Your agent handles the request during the conversation

**Not charged:**

* Ringing before the call is answered
* Unanswered calls
* Waiting time before your agent answers the call

#### What is included in the plans

<table data-search="false"><thead><tr><th></th><th>Free</th><th>Starter</th><th>Scale</th><th>Enterprise</th></tr></thead><tbody><tr><td>Schedule and change appointments</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Capture data</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Transfer selectively</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Load contacts</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Playbooks</td><td>3</td><td>unlimited</td><td>unlimited</td><td>unlimited</td></tr><tr><td>Languages</td><td>1</td><td>9</td><td>9</td><td>9</td></tr><tr><td>File upload knowledge base</td><td>3 documents</td><td>unlimited</td><td>unlimited</td><td>unlimited</td></tr><tr><td>Live connection (MCP and API)</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>API</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Webhooks</td><td>–</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Email notification</td><td>✓</td><td>✓</td><td>✓</td><td>✓</td></tr><tr><td>Priority Support</td><td>–</td><td>–</td><td>✓</td><td>✓</td></tr><tr><td>Account Manager</td><td>–</td><td>–</td><td>–</td><td>✓</td></tr><tr><td>Conversation Design</td><td>–</td><td>–</td><td>–</td><td>✓</td></tr></tbody></table>

All plans are GDPR-compliant, meet the requirements of the EU AI Act, are certified according to ISO/IEC 27001, and use their own AI models hosted in Europe.

#### The plans in detail

**Free**

Free is suitable for trying things out and for individual, manageable use cases. Your agent holds conversations in German, accepts one conversation at a time, and works with up to three playbooks and three knowledge documents.

**Starter**

Starter is suitable for smaller teams and companies that use their agent regularly. You get all nine languages, unlimited playbooks and knowledge documents, as well as webhooks and API access. With live connection via MCP, your agent can also access external systems during the conversation.

**Scale**

Scale is suitable for companies with a higher call volume. In addition to the services of Starter, you get Priority Support.

**Enterprise**

Enterprise is suitable for companies with a high call volume or custom requirements. It includes unlimited simultaneous conversations, an Account Manager, and Conversation Design. Enterprise is tailored individually to your use case. Learn more under [**Enterprise plan: features and onboarding process**](/documentation/en/plans-and-pricing/enterprise-tarif-leistungen-und-einfuhrungsprozess.md)**.**


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.sipgate.com/documentation/en/plans-and-pricing/sipgate-sona-tarife-and-kosten.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.