sipgate sona: Plans & Costs
sipgate sona is available in four monthly cancellable plans: Free, Starter, Scale, and Enterprise. Each plan includes a monthly minute allowance. Which plan is right depends mainly on how much your agent makes calls and how many conversations should run at the same time.
Quick overview
Monthly price
€0
€69
€199
from €449
Included minutes
500
1.000
3.000
from 5,000
Each additional minute
€0.12
€0.12
€0.12
€0.10
Simultaneous calls
1
2
2
unlimited
Agents
unlimited
unlimited
unlimited
unlimited
You can find the full feature overview on our pricing page.
How does billing work?
You choose a plan with a monthly minute allowance included. You are only charged for the time during which your agent has accepted a call and is actively speaking.
Counts as call time:
Your agent answers the call
Your agent holds a conversation
Your agent handles the request during the conversation
Not charged:
Ringing before the call is answered
Unanswered calls
Waiting time before your agent answers the call
What is included in the plans
Schedule and change appointments
✓
✓
✓
✓
Capture data
✓
✓
✓
✓
Transfer selectively
✓
✓
✓
✓
Load contacts
✓
✓
✓
✓
Playbooks
3
unlimited
unlimited
unlimited
Languages
1
9
9
9
File upload knowledge base
3 documents
unlimited
unlimited
unlimited
Live connection (MCP and API)
–
✓
✓
✓
API
–
✓
✓
✓
Webhooks
–
✓
✓
✓
Email notification
✓
✓
✓
✓
Priority Support
–
–
✓
✓
Account Manager
–
–
–
✓
Conversation Design
–
–
–
✓
All plans are GDPR-compliant, meet the requirements of the EU AI Act, are certified according to ISO/IEC 27001, and use their own AI models hosted in Europe.
The plans in detail
Free
Free is suitable for trying things out and for individual, manageable use cases. Your agent holds conversations in German, accepts one conversation at a time, and works with up to three playbooks and three knowledge documents.
Starter
Starter is suitable for smaller teams and companies that use their agent regularly. You get all nine languages, unlimited playbooks and knowledge documents, as well as webhooks and API access. With live connection via MCP, your agent can also access external systems during the conversation.
Scale
Scale is suitable for companies with a higher call volume. In addition to the services of Starter, you get Priority Support.
Enterprise
Enterprise is suitable for companies with a high call volume or custom requirements. It includes unlimited simultaneous conversations, an Account Manager, and Conversation Design. Enterprise is tailored individually to your use case. Learn more under Enterprise plan: features and onboarding process.
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