> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/post-processing/summaries-and-transcripts.md).
# Summaries & Transcripts
After every conversation, your agent automatically creates a transcript, i.e. a conversation record. Transcripts help you review conversations, process inquiries further, and improve your agent in a targeted way.
### **What is included in the transcript?**
Each transcript contains:
* general information about the conversation: phone numbers, time, and duration
* a short summary of the conversation content
* a detailed transcript
The transcripts are created automatically; manual activation is not required.
### **Where can I find the transcripts?**
{% stepper %}
{% step %}
Open your **account management.**
{% endstep %}
{% step %}
Look for **AI Agents,** expand the item and select **Analysis.**
{% endstep %}
{% step %}
Select your agent. Below it, the completed phone calls will appear in a table.
{% endstep %}
{% step %}
Look in the table for the column **Transcript.** You may need to scroll to the right for this. Click the button with the speech bubble icon there.
{% endstep %}
{% endstepper %}
Here you can see all open and all already processed conversations at a glance. As soon as you open a transcript, it is automatically marked as completed. This marking is for overview purposes only and has no influence on the conversation or on your agent.
#### **Working with transcripts**
In the transcript you can:
* view the summary and full transcript
* add your own notes about the conversation
* copy and reuse content
* search transcripts to find conversations on specific topics more quickly
### **Why is follow-up important?**
Transcripts show which questions are asked frequently, where information is missing, and at which points playbooks should be adjusted. This allows you to gradually improve knowledge, call handling, and playbooks.
{% hint style="info" %}
**Tip:** In addition, you can receive summaries by email. More on this in the article [**Email summaries**](/documentation/en/post-processing/e-mail-summaries.md)**.**
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.sipgate.com/documentation/en/post-processing/summaries-and-transcripts.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
