sipgate Terms and Conditions
General Terms and Conditions for the Use of sipgate
sipgate GmbH, Gladbacher Str. 74, 40219 Düsseldorf, registered with the Düsseldorf Local Court under HRB 39841, offers various telecommunications services on the basis of the requirements for use – internet access, the service descriptions applicable to the selected product, sipgate, and these General Terms and Conditions for the Use of sipgate (hereinafter: sipgate T&Cs).
The subject matter of the sipgate T&Cs is – in addition to the following provisions – the requirements for use – internet access – as well as the product-specific service description sipgate. Customers have the opportunity to ознакомиться with this information under the respective valid link.
The sipgate T&Cs for the use of sipgate apply between sipgate and the customer to all future agreements (product contracts) that the customer enters into in connection with a sipgate account. Product contracts are defined in the sipgate service description. When concluding a product contract, sipgate expressly points out to the customer that the sipgate T&Cs apply.
1. Conclusion and termination of the contract
1.1. Conclusion of the contract
1.2. Ordinary termination
1.3. Extraordinary termination
1.4. sipgate credit balance upon termination of the contract
1.5. Inactive accounts
2. Customer’s duties to cooperate
3. Connection charges
4. Billing and payment
4.1. Billing methods
4.2. Payment methods
4.3. Form of the invoice
4.4. Due date and default
4.5. Objections
5. Data protection
6. Liability
7. Liability when customers use AI applications
8. Changes to charges, the General Terms and Conditions (T&Cs)
and the service description
9. Maintenance and fault rectification service
10. Final provisions
11. Customer information under the TKG
11.1. Emergency call (landline)
11.2. Emergency call (mobile network)
11.3. Conciliation procedure
11.4. Inclusion in public subscriber directories
11.5. Security or integrity of the telephony and data processing systems
11.6. Blocking certain number ranges
11.7. Suppression of caller ID
11.8. Blocking number ranges / services provided in addition to the connection
1. Conclusion and termination of the contract
1.1. Conclusion of the contract
1.1.1. The contract for the use of sipgate services is concluded when sipgate accepts the customer’s order for the provision of the services. Acceptance is deemed to have been declared by sipgate ten calendar days after receipt of the customer order, provided that the sipgate connection and sipgate account have been unlocked and activated by that time. The customer is bound to their application for 5 working days.
1.1.2. The details regarding the term of the contract are governed primarily by the sipgate service description. If no other provision is made there, the contract has no minimum term.
1.2. Ordinary termination
1.2.1. The details regarding the notice period for termination are governed primarily by the sipgate service description. If no other provision is made there, the contract may be terminated by either party with one calendar day’s notice to the end of the month.
1.2.2. Terminations must be made by e-mail or in writing (letter or fax).
1.3. Extraordinary termination
1.3.1. sipgate reserves the right to extraordinary termination for good cause. Good cause exists in particular if the customer culpably breaches obligations arising from the contractual relationship and it is unreasonable for sipgate to wait until the notice period expires. Such a case exists, among others, if the customer:
creates a sipgate account under a false name or false identity and/or
misuses the sipgate account, the connection, or the telephone number assigned to them and/or
insolvency proceedings are opened against the customer’s assets or the customer files a petition to open insolvency proceedings and/or
direct debits are returned after collections.
1.3.2. In addition, sipgate has the right to extraordinary termination in the event of changes to the legal basis of this contract, orders and/or directives relating to the contract issued by authorities, courts or other public bodies, insofar as these result in it being unreasonable for sipgate to remain bound by the contract.
1.3.3. The customer’s statutory right to extraordinary termination for good cause remains unaffected.
1.4. sipgate credit balance upon termination of the contract
1.4.1. If the customer has a credit balance in their sipgate account at the time the termination takes effect, sipgate undertakes to refund this to the customer upon appropriate request. The customer can submit the request via their sipgate account. The refund by sipgate is made by crediting the customer’s specified bank or credit card account.
1.4.2. Any other form of refund of the sipgate credit balance is excluded.
1.5. Inactive accounts
If the customer has a sipgate account that has not been used for more than one year (inactive account), sipgate is entitled to delete the sipgate account. sipgate will first inform the customer of the intended deletion via the e-mail address stored in the sipgate account. If the customer does not object within 4 weeks, sipgate will delete the customer’s sipgate account.
2. Customer’s duties to cooperate
2.1. It is the customer’s responsibility to maintain an internet connection suitable for use with sipgate (see requirements for use – internet access). If this is not the case, the mutual obligations to perform under the contractual relationship remain unaffected.
2.2. The customer must take all necessary and customary security measures against unwanted and abusive use of their sipgate connection by third parties. If the customer detects any unwanted or abusive use, they must inform sipgate immediately.
2.3. sipgate handles essential communication processes (including those relevant to the contract) via e-mail. The customer undertakes to provide their own valid e-mail address when registering with sipgate and to check it regularly, as well as to inform sipgate immediately of any changes to their e-mail address.
2.4. If there are any changes affecting the flow of communication or the contractual relationship between the customer and sipgate, sipgate must be informed immediately. This notification obligation applies in particular to the following points:
Change of the customer’s place of residence/company headquarters (among other things necessary for the correct localization of emergency calls). Further information at: Notes on placing emergency calls
Change of the customer’s e-mail address
for payments under the Autoprepay procedure, bank account details and credit card information.
2.5. The customer may use the connections to sipgate only as intended and in accordance with the (telecommunications) laws and regulations in force from time to time. The customer is obliged not to misuse the telecommunications services offered by sipgate for purposes that conflict with statutory provisions, the applicable sipgate service description or the sipgate T&Cs.
2.6. The customer undertakes not to use any equipment or run any applications that may cause changes to the physical or logical structure of the network provided by sipgate.
2.7. The customer undertakes to keep access data for their sipgate account and user accounts, as well as access data for sipgate’s VoIP service (user password or SIP ID and SIP password), confidential and secure, and not to disclose them to third parties. If the customer has legitimately disclosed access data to third parties (e.g. their employees), they must inform them of the duty to keep the access data confidential and secure and obligate them accordingly.
Private customers on tariffs with multiple users (upgrade to business S, L, XL) may only pass on the services covered by the contract to persons in their own household.
2.8. The customer agrees that their telephone number may, if necessary, be transferred to a network operator other than the one used at the time the contract was concluded. This does not entail any costs or disadvantages for the customer, and the contract between sipgate and the customer remains unaffected.
2.9. sipgate is entitled to change the customer’s telephone numbers,
if the customer agrees to the change,
if this is required due to legal regulations or official measures (in particular the Telecommunications Numbering Ordinance or decisions by the Federal Network Agency),
or if there are corresponding economic or legal constraints that sipgate cannot resolve otherwise with reasonable effort.
2.10. The customer is not permitted to pass on sipgate services provided to them to third parties in a commercial manner without sipgate’s consent.
2.11. If there is misuse by the customer or a user authorized by them (e.g. violations of 2.5., 2.6., 2.10. or comparable violations) and the customer does not stop the misuse within a reasonable period despite sipgate’s request, sipgate is entitled to block the customer’s sipgate connection or – where applicable – delete user accounts created by the customer. If the customer is responsible for the blocking or deletion, sipgate will charge the customer for the costs of the blocking/deletion. The customer is obliged to pay the basic charges incurred during a blocking if they are responsible for the blocking.
3. Connection charges
3.1. The customer is obliged to pay for any use of their connection for which they are responsible.
3.2. The customer is also obliged to pay the charges incurred by the user or co-user. This also applies in the event of abusive use, unless they prove that they are not responsible for any breach of duty.
3.3. The obligation to pay compensation does not apply if facts justify the assumption that third parties have influenced the charged connection fee through unauthorized changes to public telecommunications networks.
3.4. The charges for the VoIP service are based on the price list valid at the start of each individual connection for the product selected by the customer according to the sipgate service description. The current price list can be viewed online at any time under the respective valid link.
4. Billing and payment
4.1. Billing methods
sipgate distinguishes between three different billing methods: Prepay, Autoprepay and Postpay.
4.1.1. Prepay method: Under this procedure, the customer first pays an amount of their choosing to sipgate (sipgate credit balance) and may only use chargeable sipgate products after payment has been received, according to their sipgate credit balance. Possible payment methods are bank transfer, direct debit and credit card. Any unused sipgate credit balance does not expire.
4.1.2. Autoprepay method: Autoprepay is identical to the Prepay method, except that the customer’s sipgate credit balance is automatically topped up again if it falls below a minimum amount set by the customer. Possible payment methods for Autoprepay are direct debit and credit card. Any unused sipgate credit balance does not expire.
4.1.3. Postpay method: sipgate reserves the right to offer the customer payment only after service provision by sipgate, on the basis of the corresponding invoice.
4.1.4. If the service description for the contract booked by the customer provides for the Autoprepay method as the billing method, the customer must ensure that their current bank account details or credit card details are stored in their sipgate account at all times. If this is not the case or if the customer revokes the direct debit authorization or the authorization to charge the credit card, a negative balance (a claim by sipgate against the customer) may arise as a result of telephone calls or monthly charges. In this case, sipgate is entitled to request by e-mail that the customer settles their negative balance.
4.2. Payment methods
4.2.1. In addition to bank transfers, sipgate also offers direct debit and credit card payments, provided the customer gives their consent for this. Participation in the Autoprepay method is only possible, however, if the customer consents to recurring direct debit or credit card payments. The customer must declare this consent when activating the Autoprepay billing procedure in their account or in writing or by e-mail to sipgate. If charging the selected payment method is unsuccessful, sipgate is entitled to use alternative payment methods stored in the account.
4.2.2. The pre-notification period for SEPA direct debits is one day.
4.2.3. For returned direct debits or collections, the customer must reimburse the costs incurred, insofar as they are responsible for them. sipgate will charge the customer the costs arising in connection with the rejection (third-party fees charged by the customer’s bank and fees charged by sipgate’s bank) and will deduct them from the account balance, unless the customer proves that no damage was incurred at all or that the damage was significantly lower.
4.2.4. If, in exceptional cases, the customer pays by other means, for example in the case of late payment due to a returned direct debit or insufficient account funds, payment shall only take effect if the customer has sufficiently stated the purpose of payment (in particular the invoice number or a comparable, unambiguous booking code from sipgate) when making the payment. This applies accordingly to payments by third parties.
4.2.5. sipgate reserves the right to offer the customer additional payment methods besides direct debit or credit card payments (e.g. PayPal).
4.3. Form of the invoice
4.3.1. sipgate issues invoices exclusively as PDF files by e-mail or for download. It is not possible to issue an invoice in paper form.
4.3.2. The customer agrees to receive their invoice by e-mail and is informed that confidential data transmission over the internet cannot be guaranteed. For this reason, sipgate invoices do not include itemized billing records. These can be requested separately by the customer.
4.3.3. The mandatory details in the invoice (Section 14(4) of the German VAT Act) are included in the invoice on the basis of the information provided by the customer in their sipgate account. The customer is obliged to keep this information up to date. sipgate is not obliged to issue invoices that deviate from this information.
4.4. Due date and default
4.4.1. Claims for ongoing contracts that arise at monthly intervals (or other regular intervals) become due on the 1st day of each month (or period), unless otherwise regulated in the service description. If claims do not arise at regular intervals, they become due upon receipt of the invoice by the customer.
4.4.2. The statutory provisions apply to default.
4.4.3. If the customer is in default, sipgate is entitled to block the service in accordance with Section 61 (3) et seq. of the TKG.
4.4.4. If the customer is a consumer (within the meaning of Section 13 of the German Civil Code) and is in default, interest will be charged at five percentage points above the respective base interest rate of the European Central Bank. If the customer is an entrepreneur (within the meaning of Section 14 of the German Civil Code), eight percentage points above the base rate will be charged. sipgate reserves the right to assert further claims due to late payment (e.g. reminder fees).
4.4.5. After eight weeks have passed since receipt of the invoice, sipgate is entitled to delete the connection data underlying the invoice, which is why subsequent objections can no longer be taken into account. This also applies accordingly if the customer requests early deletion of the connection data from sipgate. A complete review of the invoice is therefore only possible as long as the customer’s connection data is stored in full.
4.4.6. The customer may offset claims of sipgate GmbH only against claims that have been legally established or are undisputed.
4.5. Objections
4.5.1. The customer must carefully check sipgate’s invoices. The customer must raise objections to the amount of the invoice in writing no later than eight weeks after receipt of the invoice.
If the customer has a credit balance with sipgate against which sipgate offsets basic charges and telephone charges, objections to the offset must, by way of derogation from sentence 1, be raised no later than eight weeks after the end of the month in which the charges arose. The amount of the offsetting amounts can be seen in the itemized billing record.
The due date of the invoice amount is not affected by the raising of objections.
4.5.2. Objections to the invoice or to the offset against the credit balance are excluded if the relevant traffic data have already been deleted within the statutory periods (eight weeks) or at the customer’s express request before the objections were raised.
4.5.3. If objections have not been raised within the period of eight weeks under 4.5.1, the invoice/offset against the credit balance is deemed approved by the customer. sipgate points out this legal consequence in the invoices.
4.5.4. In the case of justified objections raised in due time, any overpayment will first be offset against outstanding payment claims of sipgate. If there are no outstanding payment claims, a credit note will be issued.
5. Data protection
5.1. The legal basis for handling the customer’s personal data includes, among others, the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), the Telecommunications Act (TKG) and the Telecommunications-Telemedia Data Protection Act (TTDSG). Personal data will only be collected, processed or used if the data subject has consented or if the TTDSG or another legal provision orders or permits it.
5.2. Data processing is therefore permitted in particular where this is necessary. This is necessary for establishing and structuring the contractual relationship (master data), for providing the telecommunications services (connection data), and for billing them (billing data).
5.3. sipgate complies with telecommunications secrecy in accordance with the statutory requirements.
5.4. Detailed information on how sipgate handles personal data can be found in our privacy policy, which is also part of the sipgate T&Cs.
5.5. The customer instructs sipgate to keep monthly itemized billing records, to which they have access via the administrator account. These records list all chargeable connections individually, including the date, destination number, start and duration of the connection, as well as the charge for each individual connection. The numbers of the connections are shown either shortened to the last three digits or in full, depending on the customer’s choice. The customer can also completely deactivate the itemized billing record in their administrator account. If the customer does not exercise their right of choice, an unabridged listing will be provided.
The customer undertakes to inform all current and future co-users of their sipgate account, or, in the case of business use, all current and future employees, of this immediately and to comply with the co-determination rules.
5.6. The customer instructs sipgate to store the key data (time, duration) of telephone calls, faxes and SMS messages sent to or from sipgate, regardless of the itemized billing record, for the call list / event list and to make it available to the respective user on their user web interface.
5.7. sipgate deletes customer data if the customer gives a corresponding instruction, but only insofar as this is permitted under the TKG or other legal provisions. If objections have been raised, sipgate is entitled to retain the traffic data until the objections have been finally resolved.
6. Liability
6.1. For financial losses, sipgate is liable for a maximum amount of €12,500.00 per customer. In relation to all customers as a whole, liability is limited to €30 million per single act or per single damaging event. If the amounts payable to several customers on the basis of the same event exceed the maximum limit, compensation shall be reduced in the same proportion as the sum of all claims for damages bears to the maximum limit. The limitation of liability does not apply if the damage was caused intentionally.
6.2. Liability for consequential costs caused by emergency calls made outside the stated place of residence or business is excluded.
6.3. Otherwise, sipgate is liable only for gross negligence or intent, unless there is a breach of an essential contractual obligation (so-called cardinal obligation). In the event of a slightly negligent breach of a cardinal obligation, liability is limited in amount to such contract-typical damages as were reasonably foreseeable at the time the contract was concluded.
6.4. sipgate’s liability for warranted characteristics as well as under the provisions of the Product Liability Act and for personal injury (life, body, health) remains unaffected by the above provisions.
6.5. Insofar as sipgate’s liability is effectively excluded or limited, this also applies to the personal liability of employees, other staff, organs, representatives and vicarious agents of sipgate.
6.6. sipgate’s obligation to perform applies only if sipgate itself has been supplied with corresponding preliminary services in accordance with the contract and in due time and has not breached any related duties of care. In the event of service disruptions caused by force majeure, sipgate is in any case released from its obligation to perform.
7. Liability when customers use AI applications
7.1. sipgate provides AI applications that customers can use for automated communication with their end customers (e.g. initial telephone contact by AI agents). The systems comply with the requirements of the EU AI Act and are regularly checked for functionality and legal compliance. AI systems are highly complex systems that are subject to constant development. Incorrect, undesired or misleading results cannot therefore be ruled out – even if the AI system acts within its specific requirements.
7.2. sipgate is not liable for damage caused by the use of the AI applications in the relationship between the customer and their end customers, provided sipgate has properly provided and documented the systems. In particular, sipgate accepts no liability for incorrect information, misunderstandings or omitted notices arising from the AI in customer contact.
7.3. The customer is obliged to check the AI applications for suitability for the respective use case before productive deployment and to ensure that the statutory information, transparency and documentation obligations towards their end customers are fulfilled.
7.4. sipgate is liable only in cases of intentional or grossly negligent conduct and in the event of a breach of essential contractual obligations. Any further liability, in particular for indirect damages or loss of profit, is excluded.
7.5. The customer shall indemnify sipgate against all third-party claims asserted against end customers in connection with the use of the AI applications, unless such claims are based on a breach by sipgate of statutory or contractual obligations.
8. Changes to charges, the General Terms and Conditions (T&Cs) and the service description
8.1. sipgate charges the customer the fees applicable at the time the contract is concluded and is, in principle, bound by them. The agreed fees may only be increased by sipgate with effect for the future in the following cases:
in the event of changes to the VAT rate, sipgate is entitled to adjust the fees in line with the change,
if the Federal Network Agency or another authority validly requires a fee increase, sipgate may amend the fees in accordance with the requirements and,
if third parties from whom sipgate obtains necessary preliminary services for the provision of the services owed under this contract increase their prices, sipgate may pass on this price increase to the customer.
A prerequisite for sipgate to increase the fees is that sipgate informs the customer of the change in fees by e-mail at least six weeks before it takes effect and explains the reason for the increase.
8.2. If the customer is a consumer (within the meaning of Section 13 of the German Civil Code), the customer has a special right of termination in the event of an increase in the net fees, which becomes effective at the time of the relevant fee change. If the customer does not exercise this right of termination within four weeks of receipt of the notice of the fee increase, the change is deemed approved. sipgate expressly points this out again in the notice of the fee increase.
In the event of changes to VAT, sipgate is entitled to adjust the fees in line with the change, without giving rise to a right of termination for the customer.
8.3. If the customer is an entrepreneur (within the meaning of Section 14 of the German Civil Code), sipgate is entitled, at its reasonable discretion and taking into account general market developments (in particular also internal preliminary service prices), to adjust the fees at any time with effect for the future, regardless of 8.1. This applies in particular if sipgate’s purchase prices change.
8.4. sipgate is entitled to amend these T&Cs insofar as this does not affect essential provisions of the contractual relationship and is necessary to adapt to developments that were not foreseeable at the time the contract was concluded and whose omission would noticeably disrupt the balance of the contractual relationship. Essential provisions are in particular those concerning the type and scope of the contractually agreed services and the term, including the provisions on termination.
Furthermore, amendments or additions to the T&Cs may be made insofar as this is necessary to remedy difficulties in the performance of the contract due to gaps in the regulations that arose after the contract was concluded. This may be the case in particular if case law changes and one or more clauses of these T&Cs are affected. If the change results in a deterioration for the customer, a change is only permissible on the condition that sipgate informs the customer of this by e-mail no later than six calendar weeks before it takes effect.
8.5. The service description may be amended if this is necessary for an important reason, the customer is not placed in a worse position as compared with the service description included at the time the contract was concluded (e.g. retention or improvement of functionalities), and there is no significant departure from it. An important reason exists if there are technical innovations on the market for the services owed or if third parties from whom sipgate obtains necessary preliminary services for the provision of its services change their service offering. If the change results in a deterioration for the customer, a change is only permissible on the condition that sipgate informs the customer of this by e-mail no later than six calendar weeks before it takes effect.
8.6. Changes to the T&Cs and the service description intended under clauses 8.5 and 8.6 will be communicated to the customer by e-mail at least six weeks before they take effect. If the change to the T&Cs or the service description is disadvantageous for the customer, the customer has a special right of termination at the time the changes take effect. If the customer does not terminate in writing or by e-mail within four weeks of receipt of the notice of change, the changes become part of the contract at the time they take effect. The customer is expressly informed of this consequence in the notice of change.
9. Maintenance and fault rectification service
sipgate offers its customers the opportunity at any time to access frequently asked questions and answers as well as various configuration instructions via its help center, to contact customer support in writing or by telephone via the contact form, and, for example, to report faults.
10. Final provisions
10.1. Any deviating General Terms and Conditions of the customer shall not apply, even if sipgate does not expressly object to them.
10.2. Free additional services provided by sipgate are not part of the contract. sipgate may modify and/or discontinue these services at its own discretion. This is subject to any separate agreements with the customer.
10.3. The customer may transfer the rights and obligations under this contract to a third party only with prior written consent from sipgate.
10.4. The use of products and services of sipgate GmbH in the territory of, or by citizens of, the United States of America (USA) is excluded.
10.5. The use of sipgate is excluded in those countries in which the use of the sipgate service is not permitted.
10.6. Only the law of the Federal Republic of Germany shall apply between the customer and sipgate, as it applies between domestic parties, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory law requires the application of another legal system.
10.7. The place of jurisdiction is Düsseldorf, provided the customer is a merchant.
10.8. sipgate is entitled to transfer the customer’s master data to third parties insofar as this is necessary for the purposes of assignment or collection of claims. The legally permissible transfer of further customer data for the purpose of debt collection remains unaffected.
10.9. sipgate is entitled to provide the services through third parties as subcontractors.
10.10. Locations created in the sipgate account are checked using a suitable procedure.
11. Customer information under the TKG
11.1. Emergency call (landline)
The emergency numbers 110 and 112 can be reached via sipgate. These are enabled for your stored address. The customer must regularly check whether the personal or business details are correct and, if necessary, change them.
Only if the name and address are correct at the time an emergency call is made can proper emergency call functionality, in particular reaching the nearest fire brigade or police station, be guaranteed. If you use sipgate from a location other than the stored address (nomadic use), emergency service availability may not be possible at all, or only if you can inform the emergency call center of your location and your name. So-called “gurgling calls” are not possible.
11.2. Emergency call (mobile network)
In Germany, an emergency call to the Europe-wide emergency number 112 and the national emergency number 110 used in Germany can only be placed with an inserted and valid SIM card. Different regulations may apply outside Germany. When making an emergency call to 112 and 110, location information about the caller may also be transmitted to the competent emergency call answering point. In addition to the general emergency numbers 110 and 112, the customer can dial the SAR alert call (maritime emergency call) in the coastal areas of the North and Baltic Seas at 124 124. The SAR alert call does not replace the usual marine radio services.
11.3. Conciliation procedure
Customers in dispute with sipgate can initiate a conciliation procedure at the Federal Network Agency by submitting an application pursuant to Section 68 of the TKG.
The Federal Network Agency regulates the details of the conciliation procedure in a conciliation ruleset which it publishes.
European Commission platform for online dispute resolution: www.ec.europa.eu/consumers/odr
11.4. Inclusion in public subscriber directories
The customer may at any time request to be entered free of charge in a publicly accessible subscriber directory with their telephone number, surname, first name and address, or have their entry deleted or changed.
11.5. Security or integrity of the telephony and data processing systems
When providing its services, sipgate places great importance on the security and integrity of its systems and data as well as the correct functioning of the systems used. sipgate’s infrastructure is always kept up to date with the latest technology and meets the current technical guidelines and applicable standards. In the event of breaches or identified vulnerabilities, measures are taken immediately to prevent them and avoid future occurrences. This applies in particular to potential attacks on sipgate’s network as well as to the protective measures proposed and implemented. sipgate has a security concept that has been approved by the Federal Network Agency.
sipgate has implemented numerous technical and organizational measures in order to prevent security or integrity breaches as well as threats and vulnerabilities and to be able to respond to them at an early stage.
Examples of such measures include:
sipgate regularly checks the technical equipment used for possible security vulnerabilities in order to identify and remedy possible threats or vulnerabilities at an early stage.
sipgate continuously monitors published security vulnerabilities.
sipgate regularly monitors and maintains the technical equipment used and has automatic monitoring for the key systems around the clock, 365 days a year, and can therefore respond quickly to acute security or integrity breaches at any time.
sipgate operates its own Network Operation Center, which monitors, among other things, the main network platforms and systems.
sipgate implements the current technical guidelines and standards aimed at implementing technical measures to ensure integrity, i.e. to be able, among other things, to identify corrupt data as such and, if necessary, retransmit the data.
sipgate informs the affected customers of any breach of security or integrity.
sipgate has implemented and integrated an emergency concept. If any vulnerabilities are identified at sipgate in any form whatsoever, they are remedied immediately.
11.6. Blocking certain number ranges
The national number ranges 0137, 0138, 01212, 0181, 0185, 0188, 0900 and 118xx are blocked. Individual blocking of certain national or international telephone number ranges and certain special service numbers is not possible.
11.7. Suppression of caller ID
The customer has the option of permanently or temporarily suppressing the display of their telephone number to the called party, if the function is supported by their terminal device.
11.8. Blocking number ranges / services provided in addition to the connection
The customer has the option of blocking certain number ranges pursuant to Section 61(1) and a right to block the use and billing of services provided in addition to the connection via the mobile connection pursuant to Section 61(2) of the TKG.
11.9. The Call by Call and Preselection service of netzquadrat Gesellschaft für Telekommunikation mbH (01064) can be used. Other Call by Call and Preselection services are currently not available.
sipgate GmbH, Düsseldorf, 16 October 2025
sipgate service description: https://www.sipgate.de/leistungsbeschreibung
sipgate price list: https://www.sipgate.de/preise
sipgate privacy policy: https://www.sipgate.de/datenschutz
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