sipgate terms and conditions
General Terms and Conditions for the Use of sipgate
sipgate GmbH, Gladbacher Str. 74, 40219 Düsseldorf, registered with the Düsseldorf Local Court under HRB 39841, offers various telecommunications services on the basis of the requirements for use – Internet access, the service descriptions applicable to the selected product, sipgate, and these General Terms and Conditions for the Use of sipgate (hereinafter: sipgate Terms and Conditions).
The subject matter of the sipgate Terms and Conditions – in addition to the following provisions – is the requirements for use – Internet access as well as the product-specific service description sipgate. Customers have the opportunity to review this information via the respective valid link.
These sipgate Terms and Conditions for the use of sipgate apply between sipgate and the customer to all future agreements (product contracts) concluded by the customer in connection with a sipgate account. Product contracts are defined in the service description sipgate. When concluding a product contract, sipgate expressly points out to the customer that the sipgate Terms and Conditions apply.
1. Conclusion and termination of the contract
1.1. Conclusion of the contract
1.2. Ordinary termination
1.3. Extraordinary termination
1.4. sipgate credit upon termination of the contract
1.5. Inactive accounts
2. Customer’s obligations to cooperate
3. Connection charges
4. Billing and payment
4.1. Billing methods
4.2. Payment methods
4.3. Form of the invoice
4.4. Due date and default
4.5. Objections
5. Data protection
6. Liability
7. Liability when customers use AI applications
8. Changes to charges, the General Terms and Conditions (GTC)
and the service description
9. Maintenance and fault clearance service
10. Final provisions
11. Customer information pursuant to the TKG
11.1. Emergency call (landline)
11.2. Emergency call (mobile network)
11.3. Conciliation procedure
11.4. Inclusion in public directories of subscribers
11.5. Security or integrity of the telephony and data processing systems
11.6. Blocking certain number ranges
11.7. Suppression of caller ID
11.8. Blocking of number ranges/services provided in addition to the connection
1. Conclusion and termination of the contract
1.1. Conclusion of the contract
1.1.1. The contract for the use of sipgate services is concluded when sipgate accepts the customer's order for the provision of the services. Acceptance shall be deemed declared by sipgate ten calendar days after receipt of the customer's order, provided that the sipgate connection and the sipgate account have been activated by that time. The customer is bound by the application for 5 working days.
1.1.2. The details regarding the term of the contract are primarily governed by the service description sipgate. Unless otherwise stated there, the contract has no minimum term.
1.2. Ordinary termination
1.2.1. The details regarding the notice period are primarily governed by the service description sipgate. Unless otherwise stated there, the contract may be terminated by either party with one calendar day’s notice to the end of the month.
1.2.2. Terminations must be made by email or in writing (letter or fax).
1.3. Extraordinary termination
1.3.1. sipgate reserves the right to extraordinary termination for good cause. Good cause exists in particular if the customer culpably breaches obligations under the contractual relationship and it cannot reasonably be expected of sipgate to wait until the expiry of the notice period. Such a case exists, among others, if the customer:
creates a sipgate account under a false name or false identity and/or
uses the sipgate account, the connection or the number assigned to them abusively and/or
if insolvency proceedings are opened against the customer’s assets or the customer applies for the opening of insolvency proceedings and/or
direct debits are reversed after collection.
1.3.2. In addition, sipgate is entitled to extraordinary termination in the event of changes to the legal basis of this contract or orders and/or directives affecting the contract issued by authorities, courts or other bodies of public authority, provided that these make it unreasonable for sipgate to continue the contract.
1.3.3. The customer’s statutory right to extraordinary termination for good cause remains unaffected.
1.4. sipgate credit upon termination of the contract
1.4.1. If the customer has credit in their sipgate account at the time the termination takes effect, sipgate undertakes to refund this to the customer upon corresponding request. The customer can make the request via their sipgate account. The refund by sipgate is made by way of credit to the specified bank or credit card account of the customer.
1.4.2. Any other form of reimbursement of sipgate credit is excluded.
1.5. Inactive accounts
If the customer has a sipgate account that has not been used for more than one year (inactive account), sipgate is entitled to delete the sipgate account. sipgate will first inform the customer of the intended deletion via the email address stored in the sipgate account. If the customer does not object within 4 weeks, sipgate will delete the customer's sipgate account.
2. Customer’s obligations to cooperate
2.1. It is the customer’s responsibility to maintain an internet access suitable for use with sipgate (see requirements for use – Internet access). If this is not the case, the mutual obligations to perform under the contractual relationship remain unaffected.
2.2. The customer must take all necessary and customary security measures against unintended and abusive use of their sipgate connection by third parties. If the customer discovers unintended or abusive use, they must inform sipgate without delay.
2.3. sipgate handles essential communication processes (including those relevant to the contract) via email. The customer undertakes to provide a valid email address of their own when registering with sipgate and to check it regularly, as well as to inform sipgate without delay of any changes to their email address.
2.4. Should any changes occur that affect the flow of communication or the contractual relationship between the customer and sipgate, sipgate must be informed of these without delay. This obligation to notify applies in particular to the following points:
Change of the customer's place of residence/company headquarters (among other things necessary for the correct localization of emergency calls). Further information at: Notes on placing emergency calls
Change of the customer's email address
for payments using the Autoprepay method, bank account and credit card details.
2.5. The customer may only use the connections to sipgate as intended and in accordance with the (telecommunications) laws and regulations in their respective valid version. The customer is obligated not to misuse the telecommunications services offered by sipgate for purposes that conflict with legal provisions, the relevant service description sipgate or the sipgate Terms and Conditions.
2.6. The customer undertakes not to use any equipment or run any applications that may lead to changes in the physical or logical structure of the network provided by sipgate.
2.7. The customer undertakes to keep access data to their sipgate account and user accounts as well as access data to the sipgate VoIP service (user password or SIP ID and SIP password) confidential and secure and not to disclose it to third parties. If the customer has legitimately disclosed access data to third parties (e.g. their employees), they must inform them of the duty to keep the access data confidential and secure and obligate them accordingly.
Private customers on tariffs with multiple users (upgrade to business S, L, XL) may only pass on the contractual services to persons in their own household.
2.8. The customer agrees that their phone number may be transferred to a network operator other than the one used at the time the contract was concluded. This incurs no costs and no disadvantages for the customer; the contract between sipgate and the customer remains unaffected.
2.9. sipgate is entitled to change the customer's phone numbers,
if the customer agrees to the change,
if this is required due to legal regulations or official measures (in particular the Telecommunications Numbering Ordinance or decisions by the Federal Network Agency),
or if there are corresponding economic or legal constraints that cannot be resolved by sipgate otherwise with reasonable effort.
2.10. The customer is not permitted to pass on sipgate services rendered to them to third parties in a commercial manner without sipgate’s consent.
2.11. If there is misuse by the customer or by a user authorized by them (e.g. breaches of 2.5., 2.6., 2.10. or comparable violations) and the customer does not stop the misuse within a reasonable period after being requested to do so by sipgate, sipgate is entitled to block their sipgate connection or – where applicable – delete user accounts created by the customer. If the customer is responsible for the blocking or deletion, sipgate will charge the customer the costs of the blocking/deletion. The customer is obliged to pay the basic fees incurred during a blocking if they are responsible for the blocking.
3. Connection charges
3.1. The customer is obligated to pay for any use of their connection for which they are responsible.
3.2. The customer is also obligated to pay the charges incurred by the user or co-user. This also applies in cases of abusive use, unless they prove that they are not responsible for any breach of duty.
3.3. The obligation to pay remuneration does not apply if facts justify the assumption that third parties have influenced the billed connection charge through unauthorized changes to public telecommunications networks.
3.4. The charges for the VoIP service are based on the price list applicable at the start of each individual connection for the product selected by the customer according to the service description sipgate. The current price list can be viewed online at any time via the respective valid link.
4. Billing and payment
4.1. Billing methods
sipgate distinguishes between three different billing methods: Prepay, Autoprepay and Postpay.
4.1.1. Prepay method: In this procedure, the customer first pays sipgate an amount of their choosing (sipgate credit) and can only use fee-based sipgate products after payment has been received, in accordance with their sipgate credit. Possible payment methods are bank transfer, direct debit and credit card. Unused sipgate credit does not expire.
4.1.2. Autoprepay method: Autoprepay is identical to the Prepay method, except that the customer's sipgate credit is automatically topped up when it falls below a minimum amount set by the customer. Possible payment methods for Autoprepay are direct debit and credit card. Unused sipgate credit does not expire.
4.1.3. Postpay method: sipgate reserves the right to offer the customer payment only after sipgate has provided the service, against a corresponding invoice.
4.1.4. If the service description for the contract booked by the customer provides for the Autoprepay method as the billing method, the customer must ensure that their current bank account details or credit card details are stored in their sipgate account. If this is not the case or if the customer revokes the direct debit authorization or the authorization to charge the credit card, a negative balance (a claim by sipgate against the customer) may arise as a result of calls or monthly fees. In this case, sipgate is entitled to request by email that the customer settles their negative balance.
4.2. Payment methods
4.2.1. In addition to bank transfers, sipgate also offers direct debit and credit card payments, provided the customer gives their consent for this. Participation in the Autoprepay method is only possible, however, if the customer gives consent to recurring direct debit or credit card payments. The customer must declare this consent when activating the Autoprepay billing method in their account or in writing or by email to sipgate. If charging the selected payment method is unsuccessful, sipgate is entitled to use alternative payment methods stored in the account.
4.2.2. The pre-notification period for SEPA direct debits is one day.
4.2.3. For returned direct debits or collections, the customer must reimburse the costs incurred, insofar as they are responsible for them. sipgate will charge the customer for the costs arising in connection with the rejection (third-party charges of the customer's bank and charges of sipgate's bank) and deduct these from the account balance, unless the customer proves that no damage at all or damage of significantly lower amount was incurred.
4.2.4. If the customer pays in some other way in an exceptional case, for example in the event of late payment due to a returned direct debit or insufficient account funds, settlement shall only occur if the customer has sufficiently stated the purpose of payment (in particular the invoice number or a comparable, unique booking code from sipgate) when making the payment. This applies accordingly to payments by third parties.
4.2.5. sipgate reserves the right to offer the customer additional payment methods (e.g. PayPal) in addition to direct debit or credit card payments.
4.3. Form of the invoice
4.3.1. sipgate issues invoices exclusively as PDF files by email or for download. Issuing an invoice in paper form is not possible.
4.3.2. The customer agrees to receive their invoice by email and is hereby informed that confidential data transmission over the internet cannot be guaranteed. For this reason, sipgate invoices do not contain itemized connection records. These can be retrieved separately by the customer.
4.3.3. The mandatory information in the invoice (Section 14(4) German VAT Act) is included in the invoice on the basis of the information provided by the customer in their sipgate account. The customer is obliged to keep this information up to date. sipgate is not obliged to create invoices that deviate from this information.
4.4. Due date and default
4.4.1. Claims for ongoing contracts that arise at monthly intervals (or at other regular intervals) are due on the 1st day of each month (or period), unless otherwise stipulated in the service description. Claims that do not arise at regular intervals become due upon receipt of the invoice by the customer.
4.4.2. The statutory provisions apply in the event of default.
4.4.3. If the customer is in default, sipgate is entitled to block the service in accordance with Section 61(3) et seq. of the TKG.
4.4.4. If the customer is a consumer (within the meaning of Section 13 of the German Civil Code) and is in default, interest will be charged at five percentage points above the respective base rate of the European Central Bank. If the customer is an entrepreneur (within the meaning of Section 14 of the German Civil Code), interest will be charged at eight percentage points above the base rate. sipgate reserves the right to assert further claims due to late payment (e.g. reminder fees).
4.4.5. After eight weeks from receipt of the invoice, sipgate is entitled to delete the connection data on which the invoice is based, which means that subsequent objections can no longer be considered. This also applies accordingly if the customer requests the early deletion of the connection data from sipgate. A complete review of the invoice is therefore only possible as long as the customer's connection data is stored in full.
4.4.6. The customer may only offset claims against claims of sipgate GmbH that have been legally established or are undisputed.
4.5. Objections
4.5.1. The customer must carefully review sipgate's invoices. Objections to the amount of the invoice must be raised by the customer in writing no later than eight weeks after receipt of the invoice.
If the customer has credit with sipgate, which sipgate offsets against basic fees and telephone charges, the objection to the offset must, deviating from sentence 1, be raised no later than eight weeks after the end of the month in which the charges were incurred. The amount of the offsetting amounts can be found in the itemized connection record.
The due date of the invoice amount is not affected by the raising of objections.
4.5.2. Objections to the invoice or to the offset against credit are excluded insofar as the relevant traffic data have already been deleted within the statutory periods (eight weeks) or at the express request of the customer before the objections are raised.
4.5.3. If objections are not raised within the eight-week period under No. 4.5.1., the invoice/offset against credit is deemed approved by the customer. sipgate points out this legal consequence in the invoices.
4.5.4. In the case of justified objections raised in good time, any overpayment will first be offset against outstanding payment claims of sipgate. If there are no outstanding payment claims, a credit note will be issued.
5. Data protection
5.1. The legal basis for handling the customer's personal data includes, among others, the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), the Telecommunications Act (TKG) and the Telecommunications and Telemedia Data Protection Act (TTDSG). Personal data will only be collected, processed or used if the data subject has consented or if the TTDSG or another legal provision requires or permits it.
5.2. Data processing is therefore permitted in particular where necessary. This is necessary for the establishment and design of the contractual relationship (inventory data), for the provision of telecommunications services (connection data), and for their billing (billing data).
5.3. sipgate observes telecommunications secrecy in accordance with legal requirements.
5.4. Detailed information on the handling of personal data by sipgate can be found in our privacy policy, which is also part of the sipgate Terms and Conditions.
5.5. The customer commissions sipgate to provide a monthly itemized connection record, which they can access via the administrator account. This record lists all chargeable connections individually, including the date, destination number, start and duration of the connection, as well as the charge for the individual connection. The phone numbers of the connections are either shortened to the last three digits or shown in full length, depending on the customer's choice. The customer can also completely deactivate the itemized connection record in their administrator account. If the customer does not exercise their right of choice, the information will be shown without truncation.
The customer undertakes to inform all current and future co-users of their sipgate account or, in the case of business use, all current and future employees immediately and to comply with the co-determination rules.
5.6. The customer commissions sipgate to store key data (time, duration) of telephone calls, faxes and SMS messages sent to or from sipgate, independently of the itemized connection record for the call list / event list, and to make it available to the respective user on their user web interface.
5.7. sipgate deletes customer data insofar as the customer has issued a corresponding order, but only to the extent permitted by the TKG or other legal provisions. If objections have been raised, sipgate is entitled to retain the traffic data until the objections have been finally resolved.
6. Liability
6.1. For financial losses, sipgate is liable up to a maximum amount of €12,500.00 per customer. Towards the totality of customers, liability is limited to €30 million per single act or per single event causing damage. If the amounts payable to several customers on the basis of the same event exceed the maximum limit, damages shall be reduced in the ratio of the total of all damage claims to the maximum limit. The limitation of liability does not apply if the damage was caused intentionally.
6.2. Liability for consequential costs due to emergency calls outside the specified place of residence or business is excluded.
6.3. Otherwise, sipgate is only liable for gross negligence or intent, unless this concerns the breach of an essential contractual obligation (so-called cardinal obligation). In the event of a slightly negligent breach of a cardinal obligation, liability is limited in amount to such typical contractual damages that were reasonably foreseeable at the time the contract was concluded.
6.4. sipgate's liability for warranted characteristics as well as under the provisions of the Product Liability Act and for personal injury (life, body, health) remains unaffected by the above provisions.
6.5. Insofar as sipgate's liability is effectively excluded or limited, this also applies to the personal liability of sipgate's employees, other staff, organs, representatives and vicarious agents.
6.6. sipgate's obligation to perform only applies if sipgate itself has been supplied in accordance with the contract and on time with the corresponding preliminary services and has not breached any related duties of care. In the event of disruptions to performance due to force majeure, sipgate is in any case released from the obligation to perform.
7. Liability in connection with the use of AI applications by customers
7.1. sipgate provides AI applications that customers can use for automated communication with their end customers (e.g. initial telephone contact by AI agents). The systems comply with the requirements of the EU AI Act and are regularly checked for functionality and legal compliance. AI systems are highly complex systems that are subject to ongoing development. Incorrect, undesirable or misleading results therefore cannot be ruled out - even if the AI system operates within its specific specifications.
7.2. sipgate is not liable for damages arising from the use of AI applications in the relationship between the customer and their end customers, provided sipgate has properly provided and documented the systems. In particular, sipgate assumes no liability for incorrect information, misunderstandings or omitted notices arising from the AI in customer contact.
7.3. The customer is obliged to check the AI applications for suitability for the respective use case before productive use and to ensure that the statutory information, transparency and documentation obligations towards their end customers are fulfilled.
7.4. sipgate is only liable in cases of intentional or grossly negligent conduct and in the event of breach of essential contractual obligations. Any further liability, in particular for indirect damages or loss of profit, is excluded.
7.5. The customer shall indemnify sipgate against all claims by third parties asserted in connection with the use of the AI applications towards end customers, unless these are based on a breach by sipgate of statutory or contractual obligations.
8. Changes to charges, the General Terms and Conditions (GTC)
8.1. sipgate charges the customer the fees applicable at the time the contract is concluded and is generally bound by them. The agreed fees may only be increased by sipgate with effect for the future in the following cases:
in the event of changes to the VAT rate, sipgate is entitled to adjust the charges accordingly,
if the Federal Network Agency or another authority legally requires an increase in charges, sipgate may change the charges in accordance with the requirements and,
if third parties from whom sipgate obtains preliminary services necessary for the provision of the services owed under this contract increase their prices, sipgate may pass this price increase on to the customer.
A prerequisite for an increase in fees by sipgate is that sipgate informs the customer of the change in fees by email at least six weeks before it takes effect and explains the reason for the increase.
8.2. If the customer is a consumer (within the meaning of Section 13 of the German Civil Code), the customer has a special right of termination in the event of an increase in net charges, which takes effect at the time of the relevant change in charges. If the customer does not exercise this right of termination within four weeks of receipt of the notice of the fee increase, the change is deemed approved. sipgate expressly points this out again in the notice of the fee increase.
In the event of changes to VAT, sipgate is entitled to adjust the charges accordingly, without the customer having a right of termination as a result.
8.3. If the customer is an entrepreneur (within the meaning of Section 14 of the German Civil Code), sipgate is entitled, regardless of No. 8.1., at its reasonable discretion and taking into account general market developments (in particular also internal preliminary service prices), to adjust the charges at any time with effect for the future. This applies in particular if sipgate's purchase prices change.
8.4. sipgate is entitled to amend these Terms and Conditions insofar as this does not affect any essential provisions of the contractual relationship and is necessary to adapt to developments that were not foreseeable at the time the contract was concluded and whose failure to be taken into account would noticeably disturb the balance of the contractual relationship. Essential provisions are in particular those concerning the type and scope of the contractually agreed services and the term, including the termination provisions.
Furthermore, the GTC may be adapted or supplemented insofar as this is necessary to eliminate difficulties in the performance of the contract due to gaps in the rules that arose after the contract was concluded. This may be the case in particular if case law changes and one or more clauses of these GTC are affected by this. If the change puts the customer at a disadvantage, a change is only permissible on the condition that sipgate informs the customer of this by email no later than six calendar weeks before it takes effect.
8.5. The service description may be changed if this is necessary for an important reason, the customer is not placed at a disadvantage compared with the service description included at the time of conclusion of the contract (e.g. maintenance or improvement of functionalities), and no significant deviation from it occurs. An important reason exists if there are technical innovations on the market for the services owed or if third parties from whom sipgate obtains the preliminary services necessary for the provision of its services change their service offering. If the change puts the customer at a disadvantage, a change is only permissible on the condition that sipgate informs the customer of this by email no later than six calendar weeks before it takes effect.
8.6. Planned changes to the GTC as well as to the service description pursuant to clauses 8.5 and 8.6 will be communicated to the customer by email at least six weeks before they take effect. If the change to the GTC or the service description proves disadvantageous to the customer, the customer has a special right of termination at the time the changes take effect. If the customer does not terminate in writing or by email within four weeks of receipt of the notice of change, the changes become part of the contract at the time they take effect. The customer is expressly informed of this consequence in the notice of change.
9. Maintenance and fault clearance service
sipgate offers its customers the opportunity at any time to access frequently asked questions and their answers, as well as various configuration guides, via its help center, and to contact customer support in writing or by phone via the contact form and, for example, report faults.
10. Final provisions
10.1. Deviating General Terms and Conditions of the customer shall not apply, even if sipgate does not expressly object to them.
10.2. Free additional services provided by sipgate are not part of the contract. sipgate may change and/or discontinue these services at its own discretion. This is subject to any separate agreements with the customer.
10.3. The customer may transfer the rights and obligations arising from this contract to a third party only with prior written consent from sipgate.
10.4. The use of products and services of sipgate GmbH in the territory of or by citizens of the United States of America (USA) is excluded.
10.5. The use of sipgate is excluded in those countries in which the use of the service offered by sipgate is not permitted.
10.6. The law of the Federal Republic of Germany applies exclusively between the customer and sipgate, as it applies between domestic persons to the exclusion of the UN Convention on Contracts for the International Sale of Goods, unless mandatory law requires the application of another legal system.
10.7. The place of jurisdiction is Düsseldorf, insofar as the customer is a merchant.
10.8. sipgate is entitled to transfer the customer's inventory data to third parties insofar as this is necessary for the purpose of assignment or collection of claims. Statutorily permissible transmission of further customer data for the purpose of debt collection remains unaffected.
10.9. sipgate is entitled to provide the services through third parties as subcontractors.
10.10. Locations set up in the sipgate account are verified using a suitable procedure.
11. Customer information pursuant to the TKG
11.1. Emergency call (landline)
The emergency numbers 110 and 112 can be reached via sipgate. These are activated for the address you have stored. The customer must check at regular intervals whether the personal or business details are correct and change them if necessary.
Only if the name and address are correct at the time an emergency call is placed can proper emergency call functionality be guaranteed, in particular the ability to reach the nearest fire or police station. If you use sipgate from a location other than the stored address (nomadic use), emergency call service may not be available at all or only if you can inform the emergency call center of your location and your name. So-called “gurgling calls” are not possible.
11.2. Emergency call (mobile network)
In Germany, an emergency call to the Europe-wide emergency number 112 and to the national emergency number 110 used in Germany can only be placed with a valid SIM card inserted. Outside Germany, different regulations may apply. In the case of an emergency call to 112 and 110, information about the caller’s location may also be transmitted to the responsible emergency call answering point. In addition to the general emergency numbers 110 and 112, customers in the coastal areas of the North Sea and Baltic Sea can dial the SAR alarm call (marine emergency call) under the number 124 124. The SAR alarm call does not replace the usual maritime radio services.
11.3. Conciliation procedure
Customers in dispute with sipgate can initiate a conciliation procedure at the Federal Network Agency by means of an application pursuant to Section 68 TKG.
The details of the conciliation procedure are regulated by the Federal Network Agency in a conciliation order that it publishes.
European Commission platform for online dispute resolution: www.ec.europa.eu/consumers/odr
11.4. Inclusion in public directories of subscribers
The customer may at any time request that their phone number, surname, first name and address be entered free of charge in a publicly accessible directory of subscribers, or have their entry deleted or amended again.
11.5. Security or integrity of the telephony and data processing systems
In providing its services, sipgate places great importance on the security and integrity of its systems and data as well as the correct functioning of the systems used. sipgate's infrastructure is always kept up to date with the latest technology and complies with the current technical guidelines and applicable standards. In the event of violations or identified vulnerabilities, measures are taken immediately to stop them and prevent them in future. This applies in particular both to potential attacks on sipgate's network and to the proposed and implemented protective measures. sipgate has a security concept that has been approved by the Federal Network Agency.
sipgate has implemented numerous technical and organizational measures in order to prevent security or integrity breaches as well as threats and vulnerabilities and to be able to respond to them at an early stage.
Examples of such measures are:
sipgate regularly checks the technical equipment used for possible security vulnerabilities in order to identify and remedy possible threats or vulnerabilities at an early stage.
sipgate continually keeps itself informed about published security vulnerabilities.
sipgate regularly monitors and maintains the technical equipment used and has automatic 24/7 monitoring of the essential systems 365 days a year, allowing it to respond quickly to acute security or integrity breaches at any time.
sipgate operates its own Network Operation Center, which monitors, among other things, the main network platforms and systems.
sipgate implements the current technical guidelines and standards aimed at implementing technical measures to ensure integrity, i.e. among other things to be able to detect corrupted data as such and, if necessary, retransmit the data.
sipgate informs the affected customers of any breach of security or integrity.
sipgate has implemented and integrated an emergency concept. If vulnerabilities are identified at sipgate in any form, they are remedied immediately.
11.6. Blocking certain number ranges
The national number ranges 0137, 0138, 01212, 0181, 0185, 0188, 0900 and 118xx are blocked. Individual blocking of certain national, international number ranges and special numbers is not possible.
11.7. Suppression of caller ID
The customer has the option of suppressing the display of their phone number to the called party permanently or temporarily, if the function is supported by their terminal device.
11.8. Blocking of number ranges/services provided in addition to the connection
The customer has the option to block certain number ranges pursuant to Section 61(1) as well as a right to block the use and billing of services provided in addition to the connection via the mobile connection pursuant to Section 61(2) of the TKG.
11.9. The use of the Call by Call and Preselection service of netzquadrat Gesellschaft für Telekommunikation mbH (01064) is possible. Other Call by Call and Preselection services are currently not available.
sipgate GmbH, Düsseldorf, October 16, 2025
sipgate service description: https://www.sipgate.de/leistungsbeschreibung
sipgate price list: https://www.sipgate.de/preise
sipgate privacy: https://www.sipgate.de/datenschutz
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