> For the complete documentation index, see [llms.txt](https://help.sipgate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sipgate.com/documentation/en/statistics-and-analytics/statistiken-and-analysen.md).
# Statistics & analytics
In the area **Analysis** you evaluate the usage and conversation content of your agent. This helps you see where you can adjust content, workflows, or capacity.
### Where can I find the statistics?
You can find the analyses in the logged-in area under **Agents → Analysis.**
#### What is evaluated?
In the analysis, you can see, among other things:
* call volume and conversation duration over different periods
* which days and times calls come in
* which topics and questions arise in the conversations
* how often your agent answers calls itself and how often it forwards them
### Set period and filters
You can filter the statistics by time periods and narrow them down specifically: by individual agents or across all of them, by specific time windows, or by thematic focuses.
#### **Call volume**
Here you can see at a glance when and how many calls were received, how long they lasted, and how the conversation time is distributed over the selected period. The breakdown by individual days shows patterns and helps with capacity planning.
#### **Content**
This is about the conversation content: Which topics were discussed, which questions were asked, how often were calls forwarded? This helps you identify thematic priorities and assess how well your agent is performing.
In addition, you can evaluate calls by customer concerns, forwarding destinations, and playbooks. This lets you see which topics are on callers' minds and where there is room for optimization.
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