# Statistics & analytics

In the Analytics area, you get an overview of how your agent is actually being used. The statistics show when calls come in, which topics are discussed, and how usage develops over different periods of time. This allows you to specifically optimize your agent, adjust capacity, or improve content.

### Where can I find the statistics?

You can find the analyses in the logged-in area under **Account management → AI Agents → Analytics.**

### What is evaluated?

In the analytics, you will see, among other things:

* Call volume and conversation duration over different periods of time
* At what times of day and on which days calls come in
* Which topics and questions come up in the conversations
* How often the agent answers calls itself or forwards them

### Set period and filters

You can filter the statistics by different periods and narrow them down specifically. Also by individual agents or across all of them, by certain time windows or thematic focuses.

<figure><img src="/files/ccc786597df0c9749f15af9fde19e5e20576088f" alt=""><figcaption></figcaption></figure>

In the **Call volume** you can see at a glance: when and how many calls came in, how long they lasted, and how conversation time is distributed over the selected period. The breakdown by individual days shows patterns and helps with capacity planning.

<figure><img src="/files/7614b20616d76e042315778bf9d3dbef615f0a4a" alt=""><figcaption></figcaption></figure>

Under **Content** it is about the conversation content: Which topics were discussed, which questions were asked, how often were there transfers? This allows thematic focal points to be identified and the performance of your agents to be evaluated specifically.

<figure><img src="/files/e3732b24397b66b7482b6287397f90ccdc94e081" alt=""><figcaption></figcaption></figure>

In addition, calls can be analyzed by customer concern, transfer destinations, and playbooks, allowing you to specifically identify which topics are on callers' minds and where there is room for optimization.

### What are the statistics useful for?

The analyses help evaluate how your agent is being used and choose or adjust the right package. For details on individual conversations, the conversation logs are the right place to go.

<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.sipgate.com/documentation/en/statistics-and-analytics/statistiken-and-analysen.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.